SR. Retail Manager

As Sr. Retail Manager, you will provide oversight for all operations of our high-traffic fan store located in Wrigley Field. The SR. Retail Manager leads all store operations at the location and is responsible for ensuring the store functions smoothly while optimizing profits. The Sr. Retail Manager will direct restocking efforts, the floor merchandising plan, inventory management, and conduct hiring, scheduling, and training. In this position, the Sr. Retail Manager must be able to garner respect and motivate personnel to perform at their maximum capacity while keeping the store in excellent working order. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards. Detailed Responsibilities Recruit and hire new employees, including team orientation training Train, manage, and regularly evaluate staff performance, including annual and mid-year staff reviews Manage all store operations and delegate responsibilities Take a hands‑on approach to ensuring our standards are being executed Supervise employees, providing coaching and mentorship to optimize productivity and increase sales Monitor the store's budgets and payroll, making every effort to maximize efficiency and profits; identify and implement plans for continual operational improvement Ensure high standards of merchandising at all times Manage appropriate levels of stock Direct warehouse operations and monitor the flow of merchandise from receipt to distribution utilizing the Retail Cloud POS and Inventory Management System Address customer complaints and feedback in a professional manner Maintain current knowledge of market trends and team players Analyze and predict sales and sales trends to help make informed decisions Maintain all necessary business tracking and reporting Uphold compliance with all legal, health, and safety guidelines Conduct discipline, coaching, and, when necessary, termination of employees Protect against loss by monitoring security and training staff Plan and manage special event setups and tear‑downs Ensure compliance with all Levy policies and procedures Other duties as assigned Retail Manager Requirements and Qualifications 3+ years experience in a retail operational position Bachelor's Degree with a focus in Business is preferred High level of computer literacy Passion for retail; must be able to multitask Must be flexible with schedule, able to work nights, weekends and holidays Excellent interpersonal and stakeholder management skills Ability to stand or walk long hours (8+ hours/day); frequent stretching, reaching and bending Ability to lift heavy objects (30-50 lbs.) on a semi‑regular basis Benefits Medical Vision Life Insurance / AD Disability Insurance Retirement Plan Flexible Time Off Plan Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history to apply. Applications are accepted on an ongoing basis. #J-18808-Ljbffr Compass Group USA