Asst. Guest Services Manager - Hilton Frontenac, St. Louis, MO

Assistant Guest Service Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Guest Service Manager at Hlton Frontenac in St. Louis, MO.

Position Summary

The Assistant Guest Service Manager supports the Front Office Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

Key Responsibilities

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
• Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.

Qualifications

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest-relation skills.
• Ability to remain poised in a fast-paced, service-oriented environment.
• Flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent required; college degree preferred.
• Authorization to work in the U.S. required.
• Familiarity with hospitality systems.

Physical Requirements

• Ability to stand for extended periods and move throughout the property.
• Ability to lift up to 25 lbs.
• Maintain a polished, professional appearance consistent with luxury brand standards.
• All team members must maintain a polished, professional appearance consistent with luxury brand standards.

• Annual Salary is $50,000 - 53,000
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Health Saving Account
• Life insurance
• Vacation & Holiday Pay
• Employee Assistance Program
• 401(k)
• Career Growth Opportunities
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee discount
• Flexible spending account
• Parental leave

Hotel Equities is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Hotel Equities is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.