Retail Sales Manager — Elevate Customer Experience & Team

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. What you’ll do Communicate Warby Parker’s values and brand philosophy to customers Own troubleshooting for our point-of-sale system Oversee the store’s inventory management procedures Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences Manage and implement daily zoning schedules Open and close the store Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed Direct a team of 8–10 team members, consistently demonstrating what great service looks like Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader Assist with new hire onboarding and ongoing training Treat all of our customers with respect and cultivate an inclusive, service-minded work culture Who you are Steeped in Retail experience, with 1+ year in a management position Equipped with exceptional interpersonal skills Backed by managerial experience in sales or operations at a complex, customer‑focused retailer A self‑starter with an entrepreneurial spirit Eager to learn new skills An upbeat and empathetic team player Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way Able to bring a positive, fun energy to the workplace, even when working long hours Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek. Benefits (full‑time employees) Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid Holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non‑birthing parents included) Short‑term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Benefits (part‑time employees) Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave And more (just ask!) #J-18808-Ljbffr Warby Parker