Food Service - Customer Service Associate PT, Site 542

Job Description

Job Description

Job Summary: A Food Service Associate, also known as a Customer Service Associate, plays a critical role. The primary responsibility of a Food Service Associate is to assist customers in selecting and purchasing food service products, prepares a variety of food items, maintains cleanliness and hygiene standards, and participates in the efficient functioning of the department.

Key Responsibilities:

1. Customer Service:
   • Greet and assist customers in a friendly and courteous manner.
   • Provide information about food products, including ingredients, preparation methods, and pricing.
   • Offer samples and suggestions to help customers make informed choices.
2. Food Preparation:
   • Slice, weigh, and package various deli meats, cheeses, and other products according to customer requests.
   • Prepare sandwiches, salads, and other deli items following established recipes and guidelines.
   • Maintain quality control standards to ensure the freshness and appeal of deli offerings.
3. Product Knowledge:
   • Stay informed about the different types of deli products, their origins, and unique characteristics.
   • Be able to answer customer questions and provide recommendations based on customer preferences.
4. Cleanliness and Sanitation:
   • Maintain a clean and organized deli area, including display cases, slicers, counters, and equipment.
   • Follow food safety guidelines to prevent cross-contamination and ensure food safety standards are met.
   • Regularly clean and sanitize workstations and equipment.
5. Stocking and Inventory Management:
   • Monitor product levels and restock deli products as necessary.
   • Rotate products to ensure that older items are used before newer ones.
   • Assist in taking inventory and maintaining accurate records.
6. Pricing and Labeling:
   • Label deli products with accurate prices and descriptions.
   • Ensure pricing is consistent with the store's pricing policies.
   • Update and change labels as needed.
7. Teamwork:
   • Collaborate with other associates and store staff to maintain a smooth and efficient operation.
   • Assist with training new team members, when required.
8. Compliance:
   • Adhere to all food safety regulations and company policies.
   • Follow health and safety guidelines, including the proper use of personal protective equipment (PPE).

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a deli, food service, or customer service role is a plus.
• Knowledge of food safety practices and regulations.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Physical stamina to stand for extended periods, lift heavy objects, and operate deli equipment.

This position plays a crucial role in ensuring that customers have access to high-quality deli products and receive outstanding service. They contribute to the overall success of the department and the store as a whole by providing excellent customer experiences and maintaining a well-organized and hygienic workspace.

* This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.