Helpdesk Technician

Job Overview The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high‑paced environment; and relying on instructions and pre-established guidelines to perform various other job duties. Minimum Qualifications High school diploma or equivalent Some combination of training and experience in PC technical support, or one year of experience as a PC technician Knowledge of commonly‑used concepts, practices, and procedures for PC repair Preferred Qualifications Ability to perform work with a positive attitude and in a timely manner Ability to work well in a team environment Driving Requirement Driving may be necessary but is not a primary responsibility. Work Hours Maximum of 19 hours per week Hazardous Conditions / Physical Demands Ability to lift and/or move heavy equipment Required Documents Resume Cover Letter List of References Optional Documents Letter of Reference 1 Unofficial Transcript 1 Employment is contingent upon a satisfactory background check. Troy University is an Equal Employment Opportunity and affirmative action employer. Troy University participates in eVerify. #J-18808-Ljbffr