NOW HIRING SERVICE ADVISOR (Matt Bowers Chrysler Dodge Jeep Ram Metairie, LA)

NOW HIRING - SERVICE ADVISOR (Matt Bowers Chrysler Dodge Jeep Ram Metairie, LA)

Matt Bowers Chrysler Dodge Jeep Ram in Metairie, Louisiana is hiring an experienced, motivated Service Advisor to join our high-performing service department.
If you want immediate insurance benefits (open enrollment), strong income potential, and a long-term career path in a busy dealership-this is the opportunity for you.

We are looking for candidates with a minimum of 1 year of Service Advisor experience at any automotive brand (domestic or import). If you are driven, customer-focused, and looking for a career home, we want to speak with you.

Dealership: Matt Bowers Chrysler Dodge Jeep Ram

Address: 1461 N Causeway Blvd, Metairie, LA 70001

• Immediate medical insurance (perfect timing during open enrollment)

• Excellent pay plan with strong earning potential

• Established dealership with a great reputation

• Advancement opportunities within the Matt Bowers Auto Group

• Supportive management and a strong technician team

As the primary link between our customers and service technicians, you'll ensure accurate communication, exceptional customer care, and smooth workflow management. You will schedule appointments, interpret customer concerns, recommend maintenance/repairs, verify insurance, estimate repair timelines, and maintain strong customer relationships that lead to repeat business.

• Greet customers and guide them through the service process

• Consult with technicians about diagnosis, repairs, and alternatives

• Use product and service knowledge to inform/sell recommended services

• Schedule appointments, drop-offs, and pick-ups

• Communicate repair timelines, warranties, and cost-saving options

• Manage service drive workflow and technician schedules

• Call customers with updates, status changes, or completion times

• Maintain strong customer relationships to encourage repeat visits

• Ensure accurate documentation of service work and costs

• Coordinate parts ordering and ensure availability

• Maintain professionalism and dealership standards at all times

• Minimum 1 year Service Advisor experience (any brand)

• Strong understanding of automotive service and basic tech knowledge

• Excellent customer service, communication, and interpersonal skills

• Ability to communicate clearly with customers, techs, and management

• Organizational, decision-making, and problem-solving skills

• Ability to work in a fast-paced environment

• Experience with service software is a plus

• Associate's degree in mechanics/related field helpful but not required

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