Implementation Manager

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary:

Implementation Manager is responsible for supporting new pharmacy franchise locations through the onboarding and implementation process. This role serves as a key liaison between franchise partners, internal departments, vendors, and leadership to help ensure onboarding milestones are completed in alignment with Vital Care policies, state regulations, and ACHC accreditation standards. The Implementation Manager coordinates communication, tracks project progress, supports issue resolution, and helps franchise partners successfully move from onboarding through opening.

Duties/Responsibilities:

• Support implementation and onboarding activities for assigned new franchise pharmacy locations.
• Serve as a primary point of contact for franchise partners during the onboarding phase.
• Track onboarding milestones and help ensure assigned projects remain aligned with established timelines, Vital Care policies, and regulatory standards.
• Evaluate and tour potential real estate locations with franchisees, providing layout drawings and site documentation for Real Estate Approval Committee review.
• Coordinate weekly cross-functional calls to gather key updates, review onboarding progress, and maintain alignment with timeline objectives.
• Partner with Vital Care departments to support effective communication, timeline achievement, and resolution of issues impacting implementation progress.
• Guide franchisees through regulatory processes, including obtaining state Board of Pharmacy licenses, ACHC Retail/ Sterile/ DMEPOS Accreditation, DEA Approval, ISO Certification and meeting applicable state and federal requirements.
• Support activities, document preparation, and physical space setup for ACHC surveys.
• Ensure franchise partners are connected with key preferred vendors for staffing, real estate selection, construction, and other required services.
• Oversee and verify certification and completion of preferred cleanroom vendor
• Maintain project management system activity to ensure franchise onboarding projects are accurate, current, and progressing according to expected timelines.
• Identify barriers, communicate risks, and assist with corrective actions to reduce delays and improve onboarding consistency.
• Troubleshoot and resolve issues quickly and effectively while following the outlined escalation process.
• Maintain consistent and timely follow-up communications with franchise partners and internal stakeholders using various media platforms including text, email, and Microsoft Teams.
• Identify and elevate risks that could impact compliance, service delivery, or franchise opening timelines.
• Follow and abide by all company policies and procedures.
• Other duties as assigned.

Required Skills/Abilities:

• Prior experience in roles involving infusion pharmacy, franchise onboarding, implementation, healthcare operations, or related project coordination.
• Excellent organizational and communication skills with the ability to manage multiple implementation projects and competing priorities.
• Strong ability to provide clear project status updates and communicate progress, risks, and needs to internal stakeholders and leadership.
• Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals, franchise partners, and internal team members.
• Strong business acumen with the ability to quickly grasp issues, understand priorities, work independently, and make sound business decisions.
• Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
• Ability to effectively collaborate and communicate project status with onboarding teams, cross-functional partners, and Company leadership.
• Highly skilled communicator in verbal, written, and oral presentation of information.
• Demonstrated analytical, quantitative, and organizational skills, including the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
• Solution-oriented and resourceful, with excellent problem-solving and customer service skills.
• Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel, PowerPoint, and other Program Management systems.

Education and Experience:

• Bachelor’s Degree in Healthcare, Business, Communications, or related degree preferred.
• Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation preferred.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
Vital Care Infusion Services participates in E-Verify.

This position is full-time and remote. The salary range for this position is $$56,318 - $70,398.