Customer Service Representative

Who We Are:AtSunset Heating/Cooling, Plumbing, & Electrical, we’re a long?standing, locally?owned and operated company proudly serving the Portland community for over 100 years. We may be small, but we care big—about our customers, our craft, and our team. When you work with us, you’re not just another employee; you’re part of a tight?knit crew that looks out for each other and takes pride in honest, high?quality work.Our Core ValuesS - Stand Behind it:We keep our word, own mistakes and make it right.U - United as One:We support each other-through challenges & wins.N - Never Settle:We grow, improve & push to be better every day.S - Strong Legacy of Trust:We've earned the trust of generations by putting people firstE - Excellence in Our Craft:We deliver professional, reliable, high-quality work.T - Think Customer First:We serve with urgency, care, and customer-first mindset.TheCustomer Service Representativewill be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.Benefits:Up to 2 weeks Paid Vacation401(k) Retirement Plan with company matchMedical, Dental, Vision (For Employee and Eligible Family Members)Company Life InsuranceSupplemental Life InsuranceSupplemental AD&DDisability (Short Term and Long Term) InsuranceCritical Illness InsuranceEmployee DiscountsCareer growth opportunityEmployee Referral Bonuses availableKey Responsibilities:Respond to customer inquiries via phone or email in a timely and professional manner.Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.Make outbound calls to customers to follow up on inquiries, service requests, and bookings.Confirm appointments with customers and make any necessary adjustments to schedules.Ensure accurate data entry and update customer records in the CRM system.Monitor job status and coordinate with the field staff to ensure timely service delivery.Provide customers with accurate information regarding service options, availability, and pricing.Manage and prioritize a high volume of calls to ensure efficiency and productivity.Work closely with the scheduling team to optimize field staff assignments and minimize downtime.Communicate with customers about promotions, discounts, and available services.Qualifications:Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.Excellent verbal and written communication skills.Strong organizational and time management abilities.Ability to multitask and manage high volumes of inbound and outbound calls.Proficient in using customer service software and CRM systems.Positive attitude and a strong commitment to customer satisfaction.Ability to work in a fast-paced environment.Willingness to learn and adapt to new technologies and procedures.Pay:The starting rate for this opportunity ranges from $20 - $24/hr., based on experience.Schedule:Wednesday - Saturday (8AM-6:30PM)Apply Today!Sunset is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.