Community Manager

What You’ll Do Essential Job Functions Manage day-to-day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community, including: Adhere to Morgan’s Leasing, Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals and the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered, and well-staffed manner. Maintain office and resident files (paper and online) confidentially and securely. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain, and encourage excellent resident relations, including: Promptly attend to and resolve resident comments, concerns, and complaints. Ensure all Team Members are professional and friendly while adhering to Morgan’s non-fraternization standards. Maintain or create a resident renewal program. Create a sense of community within the residents and across the property. Supervise the service team (with Lead Maintenance), including: Meet daily with Lead Maintenance. Monitor timely completion of all service requests. Direct Lead Maintenance to schedule projects (filter change, power washing, etc.). Monitor and perform annual inspections required by the City, County, or State. Keep all required permits (pool, spa, elevator, sign, etc.) current. Maintain and manage the community’s financial responsibilities, including: Adhere to the Community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or Morgan senior management. Assess move-out conditions of apartments to prepare final account statements. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing promptly and prudently. Manage and monitor all rental collection, including: Collect rent timely per the lease contract. Deposit checks (or scan) and post entries to resident ledgers in OneSite. Ensure compliance with Community Policies and lease agreements. Ensure proper legal notices are given and deadlines met concerning late notices/fees, eviction, and court hearings. Handle all personnel issues, following Morgan standard, including: Recruit, interview, hire, counsel, promote, and terminate Team Members with assistance of the Regional Property Manager, Human Resources, and Senior Vice President. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays, and sick time for Team Members. Ensure all team members comply with Morgan’s dress code. Complete meaningful annual performance reviews. Ensure required training is completed. Comply with all training requirements for this position. Manage, create, and monitor marketing activities, including: Drive qualified traffic to the community. Know the community’s market, including nearby businesses, retail, hiring trends, new construction, and other sub-market aspects that could impact occupancy and income. Provide marketing ideas and fresh approaches to achieve goals set by the budget, Regional Property Manager, marketing team, and/or owner. Perform all essential functions on the Assistant Manager and Leasing Consultant Job Descriptions as required by business needs. Non-Essential Job Functions Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements Will need to be on feet (33% to 100%). Routine office duties such as filing and handling debris, climbing stairs, inspecting and showing the community, reaching above shoulders, and typing/writing. Load handling: over 50 lbs rarely ( Lifting and carrying weights exceeding 50 lbs often requires assistance from one or more persons. Wear personal protective gear (e.g., back brace, mask, gloves, eye protection) when necessary. Vision Requirements Constant need (100%) to read and review reports, view computer screen, and a wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements Constant need (100%) to receive or give instructions to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements Frequent need (33%-50%) to use personal transportation for business purposes. Occasional need (1%-33%) to respond to after-hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes. Constant need to be indoors (100%). Frequently outdoors (33%-50%) during all weather conditions. Occasional exposure to paint fumes, solvents, adhesives (1%-33%) – wear PPE including N-95 mask, rubber gloves, eye protection when necessary. Qualifications Skills Internet – Some knowledge. OneSite – Some knowledge. Word – Some knowledge. Excel – Some knowledge. Education High School or better. Preferred: Associate’s or better. Bachelor’s or better. Experience Minimum 3 years as a residential Community Manager or equivalent. Proven experience in: Interacting well with co-workers, supervisors, guests, vendors, contractors, and the public. Above-average organizational and verbal skills. Accurate intermediate mathematical functions. Strong customer service and marketing skills. Licenses & Certifications Certified Apartment Manager. ACRED Residential Manager. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr