Field Service Technician

Field Service Technician - Medical Equipment

The Device Technician supports the installation and deployment of plasma collection devices across multiple centers as part of a dedicated project team. This role serves as an onsite technical resource during device installations and provides post-implementation support to help ensure devices are installed correctly, validated, and ready for use with minimal disruption to center operations. The Device Technician prepares equipment, supports installation activities, troubleshoots technical issues, validates device readiness, and assists center personnel throughout the installation process in a regulated healthcare environment. This position requires extensive travel and hands-on technical work but does not include responsibility for ongoing preventive maintenance programs or long-term device management activities.

Responsibilities

• Support installation activities for plasma collection devices at assigned plasma centers, including equipment preparation, setup, installation verification, and operational readiness tasks.
• Coordinate with vendors, project team members, and center staff to ensure devices are installed, configured, and operational in accordance with approved procedures and standards.
• Perform installation verification, operational qualification activities, functional testing, and device readiness checks to support successful center readiness.
• Troubleshoot equipment issues encountered during installation activities and escalate technical concerns to appropriate support resources when required.
• Provide onsite technical support during implementation, stabilization, and immediate post-installation activities to support center operations and business continuity.
• Document activities, installation results, troubleshooting efforts, and equipment status in accordance with company procedures and regulatory requirements, maintaining accurate records for assigned projects.
• Communicate project status, risks, issues, and opportunities to project leadership in a clear and timely manner.
• Assist with equipment logistics activities, including device preparation, inventory verification, packing, shipping, storage, and vendor return processes.
• Provide basic operational guidance and technical instruction to center personnel regarding deployed equipment and approved operating procedures.
• Maintain compliance with company policies, safety standards, quality requirements, regulatory expectations, and applicable standard operating procedures.
• Support special projects and perform other duties as assigned to meet business needs.

Essential Skills

• High school diploma or equivalent.
• Minimum of 1 year of experience in a technical support, equipment installation, field service, healthcare, medical device, manufacturing, or related environment.
• Experience troubleshooting technical equipment and resolving operational issues.
• Strong mechanical and technical aptitude, with the ability to work hands-on with equipment.
• Ability to accurately document technical activities and maintain detailed records in accordance with procedures.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Effective communication skills to collaborate with vendors, project teams, and center staff.
• Proficiency with Microsoft Outlook, Teams, Excel, and other standard business software.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license and ability to travel extensively.
• Hands-on experience installing, configuring, and troubleshooting technical equipment in a regulated healthcare, medical device, manufacturing, or laboratory environment.
• Experience performing equipment installation and startup support, operational and functional testing, and technical problem-solving.
• Ability to follow and document work in accordance with standard operating procedures and quality requirements.

Work Environment

The Device Technician works primarily in plasma and healthcare center environments, providing onsite technical support for device installations. Typical workdays begin at the centers between late morning and early afternoon, with end times varying based on installation schedules and project needs. The role requires extensive overnight travel, up to approximately 80%, across Florida, and may include evenings, weekends, and short-notice assignments. Work involves frequent standing, walking, bending, lifting, and handling of equipment, including independently lifting and moving items weighing up to 50 pounds. The position operates in regulated healthcare settings where appropriate personal protective equipment is required and adherence to safety, quality, and compliance standards is essential. Occasional overtime and weekend work may be necessary to support installation timelines and ensure successful center readiness.

Job Type & Location

This is a Contract position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Orlando, FL.

Application Deadline

This position is anticipated to close on Sep 1, 2026.