Admin Supervisor

Job Description

Job Description

Klement Family Dental is growing, and looking for an Administrative Supervisor to grow with us! As an Administrative Supervisor with Klement Family Dental, you will play a key leadership role in supporting our Patient Coordinator team while helping create an exceptional patient experience. We offer competitive compensation based on experience, opportunities for bonuses, and a very competitive benefits package.

We are passionate about making a difference in the lives of our patients through commitment, teamwork, continuous learning, and we deliver on that promise every day. We are proud to have been named a Top Workplace by the Tampa Bay Times (9 years running), and we credit that to our amazing team.

Responsibilities:

• Personally strive to delight patients by creating a comfortable, caring, and convenient environment
• Supervise and mentor the front desk team by providing training, guidance, growth, and ongoing support
• Monitor and manage front desk workflow to ensure efficiency, accuracy, and outstanding patient care
• Ensure patients are greeted and telephones are answered in a timely and professional fashion
• Oversee patient scheduling, check-in/check-out, and insurance verification
• Handle patient inquiries, concerns, and complaints in a professional and compassionate manner
• Coordinate fees and insurance benefits for patients
• Ensure all accounts are properly audited when payment is received
• Support billing processes, administrative reporting, and office supply management
• Collaborate with doctors and team members to ensure seamless patient experiences
• Learn to operate new office technologies as they are developed and implemented to assist with team training
• Utilize available financial options to assist patients in being able to move forward with needed treatment
• Ensure all financial obligations are communicated with patients and payment is collected appropriately
• Foster a positive, professional, and welcoming environment for patients and team members
• Ensure compliance with office policies, procedures, and regulatory requirements
• The role may require periodic travel

This awesome opportunity offers:

• Competitive salary
• Opportunities for bonuses
• Full time employment
• Health insurance, dental, paid vacation, paid sick time, holiday pay, company matched 401K
• A busy, fun, team oriented environment
• Once a month total team building meetings
• A friendly and supportive team
• Up-to-date technology and a modern, beautiful facility
• Opportunities for growth

Qualifications:

• High school diploma or equivalent, some college preferred
• Previous experience in dental or medical office administration preferred
• Strong leadership and team management skills
• Prior customer service experience in a fast paced, patient or customer focused environment
• Strong organizational skills with the ability to multi-task
• Excellent written and verbal communication skills
• Proficient in scheduling software and electronic health records
• Ability to problem-solve, multitask, and adapt in a fast-paced environment
• Positive attitude with a commitment to teamwork and patient care

Check out our website and see what our patients are saying about us at: Klement Family Dental

If you meet our qualifications, have a positive and friendly attitude, and are looking for a career-not just another job-we invite you to apply today!

Klement Family Dental is an equal opportunity employer. Hires are contingent on a satisfactory criminal background check, reference check, and drug screening. Klement Family Dental is a drug free work enviroment.