Business Support and Monitoring IT Manager

The Global Markets and Risks IT department is seeking a Business Support and Monitoring IT Manager to lead application support for Global Markets Front Office platforms—including Equity Derivatives, Securities Lending, Global Macro, Rates, FX, Commodities, and Credit Markets—as well as downstream support functions.

This hands-on leadership role oversees a team of 15 or more IT Application Support Analysts providing high-quality Level 1 and Level 2 functional and technical support. You will lead key aspects of application production management, with a focus on incident management, platform observability, capacity planning, and continuous service improvement. You will work closely with technology leaders across business platforms and infrastructure teams, as well as with Natixis's head office in Europe.

Supported Applications and Technical Scope

• Electronic trading and execution: Fixed income and FX trading workflows, pricing, and Credit Markets execution gateways, including ION, FIX protocol, and exchange connectivity.
• Securities lending, equity structured products, and derivatives: Trading platforms such as Fidessa, Horizon, and Dash; equity structured products trade workflows; booking; lifecycle management; and documentation.
• Risk and analytics: Real-time pricing, P&L, and risk calculation engines, including P&L, Greeks, VaR, and stress testing across asset classes.
• Market data and access: LSEG RTDS/TREP, Bloomberg B-Pipe, and market access and electronic trading connectivity infrastructure.
• Core vendor engines and downstream flows: Booking engines such as Summit, Murex, Sophis, and Loanet, with downstream flows to Operations, including Calypso, SWIFT, settlement, and clearing; and to Finance.
• Regulatory reporting: Reporting engines such as TRACE.

Responsibilities include, but are not limited to:

• Lead IT functional and technical application support for trading workflows, execution platforms, trade and booking gateways, pricing, P&L and risk systems, reference data, and market data and access platforms.
• Oversee production management activities, including incident management and monitoring.
• Ensure alignment with the IT run framework, including incident and problem management, communications, root cause analysis, post-incident reviews, action-plan follow-up, and IT documentation requirements.
• Improve support organization and processes within the team and in partnership with local and global IT Development and IT Infrastructure teams, including follow-the-sun support and remediation follow-up.
• Strengthen collaboration across Natixis platforms locally and globally, including with teams in Paris, to support Global Markets IT.
• Develop the team, build trust, empower team members, and foster engagement and talent development.
• Build strong partnerships with business users to understand business processes and align IT support with business needs.
• Develop relationships with technology vendors.
• Plan resources and manage work in accordance with prioritization governance.
• Provide regular status updates to senior management.
• Mentor team members on IT support and monitoring best practices.
• Work with the IT leadership team to shape IT strategy and promote continuous improvement, strengthening the team's ability to support application platforms and deliver reliable service to users.

Qualifications

• Bachelor's or master's degree in engineering or computer science.
• At least 8 years of experience leading IT application functional and technical support teams, ideally with 8 to 20 team members.
• At least 8 years of experience in financial services; experience at an international bank is strongly preferred.
• Knowledge of financial products and trade workflows, including structured products, equity options, securities lending, total return swaps (TRS), repos, interest rate derivatives and term structures, credit bonds, and collateralized loan obligations (CLOs).
• In-depth understanding of market data and access infrastructure, including LSEG RTDS/TREP and Bloomberg B-Pipe.
• Expert knowledge of IT support and monitoring best practices.
• Significant experience with vendor booking applications, such as Sophis, Loanet, and Summit, and their feeds to downstream systems for Operations, including collateral management, Calypso, settlement, clearing, and SWIFT, as well as Finance, Risk, and Compliance.
• Good understanding of regulations related to broker-dealer activities.
• Strong knowledge of securities financing and fixed income trades, post-trade business processes, settlement and clearing, and transaction regulatory reporting.
• Advanced leadership skills.
• Excellent written and verbal communication skills, as well as strong active-listening skills.
• Strong project management skills, including organization, planning, time management, and prioritization, with close attention to detail and the ability to meet deadlines.
• Strong interpersonal skills and the ability to build relationships and networks at all levels of the organization.

The salary range for this Director position will be between $195,000 - $230,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.