Service Advisor

Service Advisor Opportunity At Subaru Of Santa Monica

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Subaru of Santa Monica serves one of Southern California's most loyal and values-driven ownership communities. Subaru guests are engaged, brand-passionate, and return for service at a consistently high rate -- they trust the stores and the advisors who take care of them, and that loyalty compounds over time. The Service Advisor here has a real opportunity to build a book of returning guests in a community that rewards honest, attentive service with lasting relationships.

The Service Advisor will:

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair information into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations
• Build precise estimates and commit to realistic timelines -- then follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional service experience that keeps Subaru owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

We are looking for a:

• Clear, composed communicator who follows through without gaps and earns guest trust through consistency
• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable
• Self-motivated with a genuine drive to build a long-term book of returning guests
• Valid driver's license with a clean driving record

What we offer:

• OTE of $50,000 - $100,000+/yr
• Paid Subaru manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

If you're a guest-first communicator ready to build a high-earning service advisor career at a well-run Southern California Subaru store where honest advice, consistent follow-through, and genuine care for the guest earn lasting loyalty from one of the industry's most dedicated ownership communities -- we'd like to meet you.