Operations Supervisor

Operations SupervisorThe Operations Supervisor provides direct leadership to a team of Operations Specialists responsible for processing participant applications, move-in assistance, rental and utility payments, damage mitigation requests, and other financial transactions that support client housing stability. This role focuses on streamlining workflows, establishing best practices, and ensuring high-quality support to both internal and external stakeholders. The supervisor must be proficient in Sage Intacct or similar accounting systems to coordinate effectively with the Finance team, have experience with Salesforce or similar CRM system and skilled in Excel to generate reports, monitor team performance metrics, and present data to partners. The position also maintains regular communication with vendors, funders, case management agencies, and other partners to ensure timely, accurate, and customer-centered service delivery.In addition, the Operations Supervisor is responsible for managing, coaching, and developing their team, fostering a culture of continuous improvement, accountability, and excellence. Working collaboratively with fellow Operations Supervisors and the Operations Managers, this role helps build a cohesive, client-service-oriented operational environment that supports the success of all program functions.Position Responsibilities:Financial Processing & Compliance: Accurately process payments and financial assistance; maintain error-free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.Data Quality, Reporting & Operational Insights: Maintain high-quality, policy-compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvementsCross-Functional Coordination & Customer Service: Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.Team Leadership & Process Improvement: Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.