Customer Service Representative - State Farm Agent Team Member

Customer Service Representative Service Focused with Sales Opportunity

Linda MacDonald State Farm is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, communicates clearly, and is open to growing into a sales-focused position over time. If you take pride in supporting customers while also recognizing opportunities to recommend additional coverage when it benefits them, this is a great opportunity to build a long-term career in the insurance industry.

This position is contingent upon obtaining required insurance licenses. Property & Casualty license must be obtained prior to your Day 1 start (full support provided). Life & Health license must be obtained within 90 days of your start date. We provide guidance, resources, and support to help you successfully complete the licensing process.

As a Customer Service Representative, you will provide exceptional support to existing customers while helping maintain strong relationships that drive retention and satisfaction. This role is primarily service-focused, with the opportunity to develop sales skills through needs-based conversations and coverage recommendations. Success in this role is measured by customer experience, accuracy, and contribution to overall agency growth.

Answer customer inquiries and provide clear, accurate policy information. Assist customers with policy changes, updates, endorsements, and billing questions. Support customers through the claims process and follow up as needed. Maintain accurate and detailed records of all customer interactions. Build strong relationships to support customer retention and satisfaction. Identify opportunities to recommend additional coverage when appropriate. Collaborate with team members to ensure a consistent and positive customer experience. Ensure compliance with agency standards and applicable regulations.

Strong customer service and relationship-building skills. Effective communication and active listening abilities. Detail-oriented with strong organizational and multitasking skills. Problem-solving mindset with a focus on customer experience. Ability to work in a fast-paced environment. Prior customer service experience preferred. Willingness to learn and participate in sales conversations. Ability to meet licensing requirements outlined above.

Competitive base salary plus performance-based incentives. Full support through the licensing process. Ongoing training and professional development. A collaborative, service-focused team environment. Opportunities to grow into a sales-focused role within the agency.

Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

If you enjoy helping people, building relationships, and growing your career in a supportive environment, apply today to join Linda MacDonald State Farm. Compensation: $45,000.00 - $65,000.00 per year.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Canton, OH and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.