FOOD SERVICE WORKER LEADER (STARBUCKS) L02

Job Title

Leads NA-2 food service workers in the accomplishment of work Relays instructions from the supervisor. Gets work started. Sets work pace. Demonstrates work methods and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher-level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short-term and nonrecurring basis.

Performs tasks with several steps or sequences of tasks such as setting up food service counters, and side service stands with hot and cold food and beverages, including desserts and condiments. Assists customers in the selection and purchase of specialty coffee beverages and retail item sales. Provides and stocks quality beverages, such as expresso drinks, Coffee of the Week, retail items and food products consistent with established recipe and presentation standards. Uses suggestive selling techniques to sell associated products. Serves food and beverages. Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing. Serves food, pastries and beverages in standard portions by placing uniform amounts in small dishes, cups or glasses in prescribed quantities. Properly cleans dishwasher, any associated appliances inside and out, and maintains customer service area and equipment in a clean and appealing manner. Performs preventative maintenance on equipment according to established checklists and schedules. Follows store policies and procedures for operational flow. Follows established standards for merchandising, stocking, rotating, and storing all products.

Develops and ensures implementation of an activity safety plan in accordance with the Base Safety Program. Conducts safety meetings. Advises employees of available safety regulations, instructions, materials, and equipment. Promptly reports workplace accidents to the Human Resources Office and the immediate supervisor. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return To Work" program initiatives and following up on employee well-being.

Operates cash register and is responsible for own change fund.

Completes prescribed training.