Information Technology Specialist

Overview Under general direction of the Chief Information Officer, an Information Technology Specialist provides a broad range of computer workstation and peripheral support and maintenance by performing routine support related to troubleshooting and resolving technical operational issues in assigned functional technology areas such as network, database, web maintenance and routine design, applications and programming, including but not limited to hardware and software problem identification and resolution, user account and system administration, end user support, audio/video conferencing and telecommunication support and maintenance. The position is subject to the provisions of the Trial Court Employment Protection and Governance Act. This is an entry-to-journey level position. Incumbents at this level assist and provide routine support in assigned functional areas, such as network, database, application and web. This class is distinguished from the Information Technology Analyst classification in that the latter class designs, recommends and builds information systems at a professional level. Essential Functions and Duties Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various other platform connections and secure access. Installs, configures and troubleshoots new and existing computers, printers, monitors, telephones and other telecommunications equipment, network equipment and related software. Maintains the Court’s help desk ticketing system and monitors the system for any trends or open issues. Provides technical support and trains court users on hardware and software such as word processing, database, or spreadsheets; explains operating systems and resolves routine user problems and questions. Troubleshoots Microsoft operating systems with personal computers and servers, systems hardware, software, printers and other peripheral equipment. Assists IT Analysts in research and analysis of court automation procedures and computer systems; participates in feasibility studies regarding new or existing applications. Works with connecting personal computers, printers and other devices on the Local Area Network (LAN) and Wide Area Network (WAN), this may include working with configuring ports on network switches. Assist with Courts Case Management reports and forms. Creates, updates and deletes Active Directory objects. Maintains current inventory, asset management and proper documentation of all the Court’s fixed assets. Provides technical support and troubleshooting on the Court’s Voice Over IP phone system. Provides technical support to the Court’s Audio Video Systems. Develops or modifies technical operating procedures. Compiles statistics on network, hardware and software problems; prepares a variety of periodic reports as assigned. Travels between Court facilities as necessary to carry out duties. Establishes and maintains effective and positive working relationships with Court staff and others encountered during the course of work. Performs other duties as assigned. Minimum Qualifications To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Education: Associate’s degree from an accredited college or university with coursework in computer science or a related field. Experience: Two (2) years of responsible experience in personal computer system installation and support. Substitution: Two (2) years of additional qualifying experience may substitute for the associate’s degree on a year-for-year basis. Knowledge and Abilities Inner workings of desktop systems and equipment, Microsoft Office and Microsoft Operating Systems. Microsoft Active Directory. Microsoft Office 365. Local Area (LAN) and Wide Area (WAN) Networks. Various database query programs and report writing tools. Principles and practices behind technical documentation and operational instruction. Abilities To Respond to and identify user needs and determine appropriate resolutions. Install, maintain and upgrade software applications. Install, maintain, upgrade and repair hardware equipment. Troubleshoot software, hardware and general network computer problems. Communicate clearly and effectively, both verbally and in writing. Follow written and oral instructions. Work well and communicate with staff, other court departments, public and private agencies, IT consultants and contractors, other courts and JCC staff. Work independently and use good judgment, based on general knowledge of Court procedures and operations, as to appropriate courses of action. Conduct network systems analysis and feasibility studies. Setup workstation computers. Train Court staff. Other Requirements Possession of a valid driver’s license or the ability to provide alternate methods of transportation that meets job requirements. Candidates are required to pass a fingerprint clearance by the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ). Convictions, depending on the type, number and date, may be disqualifying. All Court employees must take the Oath of Allegiance. Physical Demands and Work Environment Personal mobility to work in various office settings, locations and in confined workspaces; strength, dexterity, coordination and vision to use a keyboard and video display terminal for long periods of time. Hearing and speaking ability to communicate clearly on the telephone and at public counter. Dexterity and coordination to handle files and single pieces of paper, occasional lifting of objects weighing up to 25 pounds such as files, stacks of papers, computer equipment, reference and other materials. Moving from place to place within an office; some reaching for items above and below desk level. Physical ability to sit for extended periods of time; stoop, reach overhead, bend, crawl, climb stairs and occasionally climb ladders to access equipment. Assigned incumbents are expected to work inside buildings, alongside or closely with others. Assigned work is performed in a standard office/court setting with open cubicles and/or offices. Generally clean work environment with limited exposure to conditions such as dust, fumes, odors or noise. Video display terminal is used on a daily basis. Frequent interruptions of planned work activities by telephone calls, office visitors and responses to unplanned events. Incumbents in this class may be required to arrange transportation for field travel and/or use their own personal vehicle. Normal business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Work outside of these hours may be necessary in certain circumstances. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. NOTE: The statements herein are intended to describe the general nature and level of work being performed by individuals assigned to this job classification, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Benefits Vacation: Accruals start at ten (10) days per year (increases with years of service). Holidays: Fourteen (14) paid holidays. Floating Holidays: one (1) floating holiday effective first pay period after July 1 for those hired between January 1 and June 30 and two (2) floating holidays each subsequent year following hire date. Sick Leave: Twelve (12) days per year. Special Leave: Seven (7) paid leave days per year. Health Benefits: Medical, dental and vision insurance coverage is offered to employees and their eligible dependents, with a significant portion of the health benefit contributions paid by the Court. Retirement: CalPERS retirement is the benefit offered by the County CalPERS program in effect at the date of hire. The Court does not currently contribute to Social Security. Life and Accidental Death and Dismemberment (AD&D) Insurance: The Court provides basic employee life and AD&D insurance. Employees may elect to purchase supplemental life or AD&D insurance subject to the provisions of the respective insurance plan. Long-Term Disability (LTD) Insurance: The Court provides and pays for LTD insurance subject to the provisions of the respective insurance plan. Flexible Spending Account: The ability to deduct a portion of your salary before taxes to apply towards qualified medical expenses and/or childcare expenses. Employee Assistance Program: Employees may use this program for up to six (6) visits per year at no cost to the employee. Services are completely confidential. Deferred Compensation: The Court offers two (2) deferred compensation plans for employees who wish to participate through payroll deduction. Pet Healthcare Program: Voluntary employee-paid benefit. #J-18808-Ljbffr Superior Court of California, County of El Dorado