Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative (Industrial Sales Support)

Position Summary

B&H Distributors is hiring a detail-oriented and proactive Customer Service Representative to support our sales and operations team. This role is critical in ensuring accurate order processing, timely vendor coordination, and maintaining strong customer relationships. The ideal candidate will thrive in a fast-paced industrial distribution environment and be comfortable handling multiple priorities simultaneously.

Key Responsibilities

Order & Quote Management

• Prepare and process customer quotes , sales orders , purchase orders , and stock orders
• Assist outside sales representatives by obtaining vendor pricing and generating competitive quotes
• Ensure all orders are entered accurately and in a timely manner

Vendor Coordination

• Communicate with vendors daily to:
• Request pricing and product availability
• Obtain and track estimated time of arrival (ETA) updates
• Follow up on open orders to ensure timely delivery and resolve delays proactively

Inventory Management

• Monitor inventory levels and identify replenishment needs
• Process stock replenishment orders, frequently coordinating with internal team members (e.g., Chase)
• Help maintain optimal inventory levels to support customer demand

Customer Support

• Serve as a point of contact for customer inquiries and order updates
• Provide support to legacy or key accounts as needed
• Maintain a high level of customer service and responsiveness

Documentation & Accuracy

• Ensure all transactions are properly documented with supporting paperwork
• Maintain organized records for:
• Quotes
• Orders
• Vendor confirmations
• Verify pricing, quantities, and terms on all transactions

Specialized Vendor Coordination

• Manage and process all orders associated with Sherwin-Williams products
• Ensure compliance with vendor-specific requirements and ordering processes

Required Skills & Qualifications

• 2+ years of experience in customer service, order processing, or inside sales (industrial or distribution experience preferred)
• Strong organizational skills with high attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office (Excel, Outlook, etc.)
• Experience with ERP or order entry systems is a plus

Preferred Qualifications

• Background in industrial distribution, construction materials, or corrosion control products
• Experience working with vendor quotes and supply chain coordination
• Familiarity with inventory management processes

Key Traits for Success

• Highly responsive and dependable
• Strong problem-solving ability
• Team-oriented with a willingness to support sales staff
• Comfortable working in a fast-paced, deadline-driven environment

Compensation & Benefits

• • Competitive pay, commensurate with experience
  • Bonus opportunities based on performance
  • Comprehensive benefits package

Reporting Structure

• Reports to: Branch Manager / Operations Manager
• Works closely with: Outside Sales Team, Purchasing, Vendors, and Key Customers

Performance Metrics

• Order accuracy and processing time
• Vendor response and follow-up efficiency
• Inventory stock-out reduction
• Customer satisfaction and responsiveness