Assistant Resident Manager

Job Description Job Description Description: Summary: The Assistant Resident Manager reports to the Resident Manager and supports the operations and financial performance of an assigned apartment community or regional portfolio (200-425 units) for JHW. Tasks & Responsibilities: Supports, coordinates and facilitates leasing, resident retention, concessions and customer service activities. Maintains resident files. May provide direction and guidance to office team. Provides leadership and guidance in the absence of the property manager. Collects rent from residents and posts into the AppFolio system. May complete Statements of Deposit Accounting (DAs) for vacated apartment units in the AppFolio system. Processes all applicable deposits, rents, and other fees and ancillary revenues collected. Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time. Distributes renewal notices to current residents. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements. Performs leasing of units, including generating traffic and responding to telephone and Internet inquiries. Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits. Assists with the resolution of resident issues and complaints. May coordinate and attend social and other community events for residents. Ensures adherence to JHW policies and safety rules; complies with JHW policies for reporting incidents. Supports Open Arms and other initiatives that demonstrate and enhance J.H.W. Enterprises Property Management corporate culture. May inspect recently vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. Performs other related duties as assigned to meet the needs of the business. Requirements: Skills/Competencies: Knowledge of general bookkeeping and accounting practices Knowledge of property management business procedures Customer service skills and conflict resolutions skills to overcome objections and resolve issues Organizational skills to maintain records and schedules Knowledge of apartment management laws and regulations at the federal, state, and local levels Sales knowledge, skills and abilities to sell products and services to new and existing customers Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards Skill and ability to clearly and concisely communicate verbally and in writing Critical thinking and problem-solving skills Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). Ability to learn and operate AppFolio. Ability to maintain confidentiality and maintain appropriate discretion Experience: 1-2 years experience in leasing, customer service, sales or in a related industry preferred Valid Driver’s License from the state of residence Bi-Lingual in Spanish preferred but not required Education: High School Diploma or GED equivalent, Bachelor’s Degree preferred SC Property Manager License, CAM, ARM designation preferred