Financial Counselor, Salem Hospital

Job Summary Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third‑party applications. Essential Functions Provides warm and friendly greetings to patients and their families/visitors, upon interaction and educates patients regarding financial assistance programs. Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion. Provides information to patients on costs, payment methods and alternatives to payments/financial assistance. Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner. Reviews the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations. Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices. Qualifications Education High School Diploma or Equivalent required. Associate’s Degree in Financial Management preferred. Experience 1+ years of medical office experience preferred. 1+ years of financial counseling preferred. Knowledge, Skills and Abilities Strong problem solving and analytical skills and proactive initiative. Ability to work both independently and as part of a team. Ability to maintain confidentiality. Strong communication and customer service skills. Proficiency with Microsoft Office. Strong understanding of medical terminology as well as ICD-9 and CPT codes. Working Schedule Monday and Friday remote, onsite Tuesday, Wednesday, Thursday. Working hours 8-4:30p. 81 Highland Ave, Salem, MA. Remote Type Hybrid Pay Range $19.81 - $28.30 per Hour Work Location 81 Highland Avenue, Salem, MA EEO Statement 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Mass General Brigham