Customer Account Specialist 2

Job Title

Phoenix Color is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil, MetalTone, Look of Leather and VibraColor.

Phoenix Color's progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today's competitive marketplace.

Starting Pay: $46,500 - 55,000/yr

Address: 18249 Phoenix Dr, Hagerstown, MD 21742

Schedule: Monday - Friday

Hours: 7:30am - 4:00pm

What You'll Do

• Deliver an excellent customer experience while coordinating detailed job plans with manufacturing to ensure timely and accurate execution
• Analyze and process purchase orders, enter jobs into the internal system, and requisition materials needed for production
• Communicate customer expectations clearly while providing consistent updates on project status and timelines
• Build strong client relationships while collaborating internally across teams to ensure successful job planning and delivery
• Support operational excellence by adhering to quality, safety, and compliance standards while assisting with training and team collaboration

What You Bring

• 3-5 years of prior administrative Customer Service experience required
• Prior customer service or administrative experience in a fast paced environment
• Strong communication skills with the ability to manage customer expectations and resolve issues
• Excellent organization, attention to detail, and ability to manage multiple priorities simultaneously
• Computer proficiency including Microsoft Office and Google Workspace
• High school diploma or equivalent, with printing, publishing, or industrial administration knowledge preferred

Physical Requirements:

• Ability to occasionally lift up to 20 pounds

What We Offer You:

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Career growth opportunities
• Employee Assistance Program
• Employee appreciation & recognition programs

What We Offer:

• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers

Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.