Medical Assistant

Job Description

Summary

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We are seeking a dedicated and detail-oriented Medical Assistant (MA) to join our team. The MA plays a vital role in supporting clinical operations and delivering exceptional patient experience. This non-exempt role combines direct patient care with front-of-house and administrative responsibilities to ensure smooth daily clinic operations and high-quality, personalized treatment.

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The MA works closely with the Clinic Manager and Medical Provider to support efficient workflows, maintain clinical standards, and promote positive patient outcomes.

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Essential Job Functions

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• Perform phlebotomy on all patients, ensuring proper collection, labeling, and handling of lab samples.
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• Administer intramuscular and subcutaneous injections, educating patients on self-administration as needed.
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• Constitute medications and prepare them for patient pickup according to clinic protocols.
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• Triage patients, collecting and recording vital signs and health metrics.
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• Complete InBody scans and other metabolic health assessments to support patient care plans.
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• Manage patient flow to minimize wait times and optimize clinic efficiency.
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• Greet, check in, and check out all patients, ensuring a welcoming and professional experience.
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• Schedule, reschedule, and confirm patient appointments via phone, email, and text.
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• Handle inbound and outbound calls, following scripts and protocols to ensure consistent communication.
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• Ring up retail purchases and reconcile the point-of-sale system at the end of each day.
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• Scan, file, and maintain patient paperwork and clinic documentation in compliance with HIPAA standards.
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• Track inventory of medical supplies, ensuring timely reordering and proper stock levels.
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• Maintain cleanliness and organization in the waiting area, front desk, restroom, and all clinic common areas.
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• Collaborate with the Clinic Manager and Medical Provider to ensure smooth clinic operations and exceptional patient care.
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• Perform other related duties to benefit the mission of the organization.
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Competencies

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• Strong clinical skills, including independent and accurate phlebotomy.
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• Professional communication skills, both in person and over the phone.
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• Ability to multitask and adapt to changing priorities in a fast-paced environment.
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• Strong organizational skills with attention to detail.
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• Proficient with EMR systems, scheduling platforms, and point-of-sale systems.
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• Knowledge of HIPAA and OSHA standards with a commitment to maintaining patient confidentiality and clinic safety.
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• Positive, team-oriented attitude with a strong focus on patient care and service excellence.
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Supervisory responsibilities

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• N/A
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Work Environment/Physical Demands

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• Frequent direct patient interaction in a clinical setting.
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• Prolonged periods of standing, sitting, and moving throughout the clinic day.
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• Regular use of computer systems and phone communication.
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• May be required to lift or move clinic supplies up to 25 lbs.
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Required Education and Experience

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• High School Diploma required.
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• Medical Assistant or Phlebotomy Certification required.
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• One year of experience in a receptionist, front desk, or customer service role.
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• One year of medical assisting or phlebotomy experience required.
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Preferred Education and Experience

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• Experience in a weight loss, nutrition, fitness, or med spa setting preferred.
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• Knowledge of metabolic health, including insulin resistance and metabolic syndrome, is a plus.
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