General Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant’s goals and creates a plan to achieve the goals.

To meet restaurant goals, the General Manager doesn’t work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves!

The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.

Ideal candidates should have previous General Manager experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail.

Requirements

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work

• Plan for success: Proactively lead and manage all People processes including but not limited to:

• Recruiting, Hiring and Onboarding

• Staffing

• Performance Management

Train, coach and motivate

• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs

• Take action first: Ensure food safety measures are set and achieved to McDonald’s standards of excellence

• Inspire and Empower: Maintain high level of standard for guest and employee safety

• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence

To Be a Successful General Manager, You’ll Need

• HSD or GED preferred;

• Passion for helping and serving others (customers and fellow team members);

• 1+ years’ experience leading, motivating and/or developing others OR US Military Service;

• A commitment to excellence and safety in the workplace;

• Strong customer service and support focus;

• The ability to communicate effectively and anticipate customer needs; and

• To provide solutions and make decisions in a fast-paced environment

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Requsition ID: PDX_MC_9EA5DDEC-7440-4688-8323-F3FE254D4D5B_22714

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.