Account Cancellation Specialist

Account Cancellation Specialist

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Safe Haven Security is seeking a dedicated Account Cancellation Specialist to join our organization. The primary objective of this position is to manage accounts that are in the process of being canceled. This role involves guiding customers to make informed decisions regarding their account status by providing them with insights into the implications of canceling their accounts.

In this role you will:

• Reach out to designated customers by phone and email who have initiated the cancellation of their home security services
• Follow up on designated accounts until the cancellation process is finalized
• Address customer inquiries regarding their accounts promptly and professionally
• Process customer payments for account cancellation fees
• Maintain detailed records of customer interactions using our CRM and tracking documents
• Aid customers in reconsidering the cancellation of their accounts
• Effectively address and resolve customer issues and concerns

Why Join Safe Haven?

• Weekly pay
• Paid Time Off (PTO) program and paid holidays
• Medical, Dental, Vision, 401k, and Life Insurance Coverage
• Employee Assistance Program (EAP)
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer

To be successful in this role, you should have:

• Excellent written and verbal communication skills
• Strong problem-solving abilities with attention to detail
• Effective multitasking and task prioritization skills
• Proficiency in using computer systems and software applications
• Self-motivation and results-oriented mindset

What Safe Haven requires in a candidate:

• High School diploma or equivalent
• Previous experience in customer service

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.