Lamborghini Minneapolis Sr. Service Advisor (3+ Years Luxury Dealership Experience Required)

Senior Service Advisor

Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team ensuring every interaction reflects the precision and care the Lamborghini name demands.

This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.

Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up

Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately

Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence

Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services

Identify and sell additional maintenance, repair, and service opportunities

Coordinate vehicle staging, transportation, and final delivery logistics

Follow up proactively to drive client satisfaction and repeat business

Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow

Prior automotive service advisor experience

Strong understanding of repair and maintenance processes, timelines, and costs

Proven ability to explain technical information clearly to non-technical clients

Demonstrated service sales performance

High attention to detail and organizational discipline under volume

Proficiency with dealership management systems and technology

Valid driver's license with a clean driving record

Background check and MVR review required

Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)

Experience with high-net-worth clients or in a luxury retail environment

Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms

Experience with digital inspection, video, and electronic estimating tools

Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.

Consistent service sales and hours-sold performance

CSI scores at or above applicable benchmarks

Accurate repair orders, estimates, and client documentation

Proactive communication that protects client expectations and minimizes delays

A luxury-level experience, every visit, every client