Resident Manager

Job Summary Resident Managers provide outstanding customer service to residents, primarily when the Community Center and Apartment Facilities Offices are closed. Resident Managers live in the community and serve on-call for residents after hours, responding to questions, concerns, and emergencies. Resident Managers demonstrate Housing's core value of Care for residents by responding to all calls, usually in person, to assess situations, educate residents, mediate issues, and solve the resident's issue in a timely manner. Resident Managers also develop community by welcoming residents to the community; creating, implementing, and assisting with events for residents; mediating conflicts among neighbors; and educating residents on community resources. Work Schedule The primary schedule for this position is 8 hours per week. Resident Managers work primarily during evening hours. Resident Managers are on-call approximately 4 times per month. On call shifts are as follows: Monday-Friday: 5:30pm-8:00am and Weekends & Holidays: 24 hours, typically for two days at a time. Resident Managers are expected to be on-call during academic break periods, weekends, holidays, after office hours, and as needed. Resident Managers also have meetings and administrative tasks as operational need requires. Key Job Responsibilities Schedules logistics, secures resources and staff, and markets resident events and programs Develops a sense of community among residents of University Apartments Identifies and prioritizes maintenance needs or requests in housing units according to established policies and procedures Serves as an initial point of contact for resident support providing mediation and resolution of personnel and facility issues, including after hours Department Division of University Housing, University Apartments University Apartments is a department within the Division of University Housing at the University of Wisconsin-Madison. As a student service organization, University Apartments provides on-campus housing, programs, and services for our residents. Eagle's Wing is a licensed and nationally accredited childcare center located in the University Apartments Community Center. Eagle's Wing provides care to children both in the University Apartments community, as well as the general public. The services at University Apartments actively support the mission of the University while also meeting the needs of students, families, and guests by fostering the development of a residential community. The University Apartments staff provides these services to a community of approximately 3,000 residents in 1,240 apartments on 83 acres, who are primarily graduate students, staff, post-docs and their families; many of whom are international.All programs and services sponsored by University Apartments are funded through rent or user fees. Compensation This is a part-time, 20% position with a starting hourly wage of $20.42. Compensation package includes an unfurnished 2 bedroom apartment, 1 free parking space and access to shared/complimentary laundry facilities Required Qualifications Applicants must be eligible to live in University Apartments, and eligible to work in the U.S. Successfully obtaining the Resident Manager position cannot be the employment qualification that makes an applicant eligible to live in University Apartments. Current University Apartments residents who are unaffiliated spouses or partners of UW-Madison students, faculty, or staff are eligible to apply for this position. To be eligible to live in University Apartments you must fit into one of the following categories: Undergraduate students living with their family: must carry a minimum of 6 credits per semester for an academic year. Graduate students must carry a minimum of 2 credits per semester for an academic year. If a student is a dissertator, 3 credits per semester for an academic year are required. Faculty, academic staff, university staff, or post-doctoral scholars/trainees and honorary associate fellows. Driver's License - Valid License Which Meets UW Risk Management Standards required Preferred Qualifications Experience in student affairs, residence life, or counseling strongly preferred including, but not limited to mediation, cross-cultural communication, and programming. Experience interacting with an international population preferred. Experience with University Apartments or experience within an apartment community on another university campus preferred Additional Information This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial criminal background check to be eligible for employment and then every four years thereafter. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at View email address on click.appcast.io or View phone number on click.appcast.io. Message and data rates may apply. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department. Contact Information University Housing Human Resources, View email address on click.appcast.io, View phone number on click.appcast.io Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information. Institutional Statement on Diversity Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website . To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. #J-18808-Ljbffr University of Wisconsin-Madison