Client Provisioning Specialist

Job Description

Job Description

Position: Client Provisioning Specialist (CPS)

Organization: Client Account Management (CAM)

Classification: Exempt

Summary: The CPS is a customer facing support position focused on the client’s experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly regarding project management. The CPS is chartered with clearly identify gaps in project delivery while ensuring that the project team and clients are aware of issues that will impact timely project completion and/or costs, and pro-actively seek to identify and communicate any schedule and budget risks.

For entry-level candidates, the role will begin as part-time hourly during the training period. Once in the role for 3-6 months, the apprentice will be given the opportunity to move to the full-time role if the training period is completed successfully.

For candidates that have prior telecommunications account management experience, we would consider to start full-time. 

Essential Functions and Qualifications:

• Account Management in serving as an extension of a client’s team
• Presentation skills
• Project management skills
• Manage multiple, diverse tasks simultaneously
• Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
• Microsoft Office competency and fluency in Excel
• Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization
• Managing large volumes of data in excel and application databases
• Navigating carrier portals (wireline/wireless)
• Knowledge of and understanding of pricing and benchmarking of telecom services 

  Preferred Competencies:

• General knowledge of business finance
• Reviewing, understanding, interpreting and managing carrier contracts
• C-Level presentation and interaction skills 

Major Duties and Responsibilities:

• Presenting to C-Level and Executive Level management teams
• Provide constant external feedback to clients on savings opportunities and best practices
• Provide timely, detailed and accurate reporting to external and internal audiences
• Perform and share with assigned clients recurring (weekly) updates and status on account
• Enter new, upgrade, downgrade, and disconnect service orders
• Solicit Quotes from vendors
• Resolve escalated orders and issues
• Create maintain, track, and report on status updates for open orders
• Coordinate with management to ensure timely installation of client circuits
• Schedule and prepare for customer activations as well as disconnections services 

Skills and Abilities:

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
• Ability to diagnose, articulate, and provide solutions for client’s technical issues
• Ability to work as a facilitator on project plans – implementations and installs/disconnects
• Ability to leverage automation for efficiency and added customer benefit
• Ability to utilize Vatic’s Telecom Expense Management Tool
• Ability to articulate Vatic’s product set and company store

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment.

Position Type and Expected Hours of Work: Once in the full-time position, days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed. 

Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.

Required Education and Experience:

• College Degree
• 1+ years in telecommunications and/or in the Telecom Expense Management (TEM) and/or Managed Mobility Services (MMS) industries. 

Additional Eligibility Qualifications

• Work Authorization/Security Clearance (if applicable)
• Job contingent upon a background check

EEO Statement:  It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’ s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.