Customer Service Representative

Hometeam Customer Service RepresentativeAt HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.As a HomeTeam Customer Service Representative, you can expect to:Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.Provide information to prospects and initiate new serviceAnswer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customersInteract with customers/prospects by scheduling various pest and builder related services using the Route Point softwareResolving customer problems with invoices and billing questionsConduct telephone conversations with customers about issues surrounding their service in a professional mannerEnter service-related notes in system softwareProvide general marketing information to prospects and customers as requestedConduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directedMaintain customer files on computer and in filing systemValidate technician paperwork for completeness and accuracyFile Technician paperwork in customer filesUpdate notes in system with technician and other employee customer informationPrint, distribute, and review service tickets for techniciansHave a basic knowledge of technician's job and processes of company's treatment processesProperly follow HomeTeam Pest Defense telephone etiquette proceduresAbility to calm and diffuse angry customersEscalate appropriate inquiries or problems to managersCollect and reconcile payments received by techniciansThere's plenty of perks too!Competitive pay $$$17.99-$18.00 HourlyComprehensive benefits package including medical, dental, visionCompany paid life & AD&D insurance401(k) plan with company match up to 6%Employee stock purchase planPaid Time off and holidaysEmployee discountsTuition reimbursementDependent scholarship awardsAn opportunity to advance within the companyRecognition for a job well doneA friendly work environmentEmployee referral bonusesThe opportunity for professional growth and respect that comes from working for an industry leaderWhy HomeTeam?HomeTeam is the #1 pest management company to homebuildersCurrently performs more than 2,000,000 services a yearThe company has exclusive technology with its unique Taexx® built-in pest control system during a home's constructionPest Management Industry is growing and is a recession resistant line of businessWomen's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., headquartered in Atlanta, GAQualificationsMinimum Requirements:Must have 1 year of previous customer service experienceBasic understanding of computersBasic understanding on use of company telephone features and how to use themMust be 18 years or older with a high school diploma or GEDPhysical Demands / Working Environment:Candidates must meet physical job requirements and safely perform the job duties with or without accommodationHomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer#HTPD114HFS