Manager (Little Finch - DEN Airport)

Job Description

Job Description

Job Description: Manager (Little Finch Kiosk - DEN Airport)● Job Title: Manager● Reports to: General Manager / Senior General Manager● Employment Type: Full-Time / Exempt● Eligible for Tips: No● Security Clearance: Must pass a federal background check and fingerprinting toobtain a Denver International Airport (DEN) security badge.About Olive & Finch CollectiveOlive & Finch Collective is a Denver-based hospitality group committed to fresh,chef-driven meals, exceptional guest experiences, and a people-first culture. Sinceopening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, afull-service bakeshop, a robust catering and events division, retail and grab-and-gooperations, and multiple locations at Denver International Airport. At Olive & Finch, webelieve in inclusive leadership, sustainable growth, and nourishing both our guests andour teams.Position SummaryThe Manager supports the General Manager / Senior General Manager in overseeingdaily airport kiosk operations. This exempt, non-tip-eligible role is responsible for thefloor leadership, coaching, and staffing of the kiosk barista team.Because the location runs as a walk-up kiosk without traditional dining rooms orstandalone cashiers, the Manager focuses on driving exceptional speed of service,ensuring precise register and cash handling, keeping grab-and-go displays fullymerchandised, and maintaining high standards of food safety, sanitation, and airportcompliance. The Manager also assists with daily labor controls, kiosk supply ordering,and operational consistency to deliver the Little Finch mission within a unique, compactairport environment.Key Responsibilities9/19/25 Page 1 of 4NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualificationsassociated with the job.● Kiosk Operations & Flow: Oversee and support daily walk-up kiosk operations,serving as a role model for fast-paced airport hospitality and managing rapidqueue line recovery professionally.● Team Development & Staffing: Hire, train, schedule, and develop the kioskbarista team, fostering a positive, inclusive, and highly flexible culture ofaccountability.● Compliance & Food Safety: Uphold strict health department, sanitation, andDenver International Airport regulatory compliance standards across all kioskequipment and prep zones.● Financial & Cost Controls: Assist kiosk leadership with daily cost controls,including labor optimization tracking, pastry/product waste management, andoperating expenses.● Merchandising & Inventory Support: Ensure grab-and-go coolers, pastrycases, and retail displays are continuously clean, visually appealing, and fullyrestocked to capture terminal foot traffic.● Shift Leadership: Lead shift transitions, provide in-the-moment coaching onrecipe and cash-handling accuracy, and step in to lead kiosk shifts independentlyin the General Manager's absence.● Systems Execution: Support the implementation of company operationalsystems, opening/closing checklists, and training programs to maintain brandconsistency.● Facilities Coordination: Monitor kiosk counters and coffee brewing equipmentto ensure total functionality; coordinate with leadership to address prompttechnical repairs and maintenance.Qualifications ● Airport Badging: Must be able to successfully pass the required federalbackground screening and fingerprinting process mandated by DenverInternational Airport to secure and maintain a DEN airport badge.● Experience: 2-4 years of progressive café, coffee shop, or restaurantmanagement/leadership experience required. Experience in a high-volumeairport kiosk, terminal market, or fast-casual travel environment is stronglypreferred.● Leadership Skills: Proven ability to lead, cross-train, and motivate a fast-movingteam while inspiring individual accountability.9/19/25 Page 2 of 4NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualificationsassociated with the job.● Operational Standards: Strong knowledge of customer service, register/POSsystems, cash-handling procedures, food safety, and airport-specific operationalregulations. ● Financial Acumen: Solid financial savvy with practical experience in laborscheduling, tracking product waste, and managing inventory stock levels.● Availability: Flexible availability including early mornings, evenings, weekends,and holidays to manage multi-shift airport kiosk operations.Competencies / Core Values● Guest-focused, team-oriented, and inclusive leader who thrives in a compact,walk-up service layout.● Organized, detail-driven, and operationally disciplined regarding cash trackingand retail merchandising.● Calm, professional, and solutions-oriented under high-volume travel rushes.Reporting StructureReports to the General Manager / Senior General Manager. Directly supervises thekiosk hourly barista team and supports overall kiosk restaurant leadership.Work Environment & Physical Requirements● This is a hands-on leadership role requiring extended periods of standing,walking long distances across airport terminals, and active movement within acompact kiosk environment.● Must be able to bend, reach, lift up to 50 lbs., and actively manage the physicaldemands of multi-shift airport operations.● Work environments include public terminal walkways, walk-in coolers, drystorage zones, and the immediate interior kiosk space.Compensation & Benefits● Salaried, exempt position (not tip-eligible).● Competitive base salary based on experience.● Bonus Eligible.● Comprehensive Medical, Dental, and Vision insurance plans.● Generous Paid Time Off (PTO) and accrued Sick Time (Up to 6 days per year).● Company-funded retirement plan.9/19/25 Page 3 of 4NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualificationsassociated with the job.● Generous meal discounts and opportunities for advancement within a rapidlygrowing company.EEO & At-Will StatementOlive & Finch Collective is an Equal Opportunity Employer. Employment with Olive &Finch is at-will, meaning either the employee or the company may terminateemployment at any time, with or without notice or cause. This job description is not anemployment contract and may be updated as business needs evolve.Must be able to pass a federal background check.