Family Care Advisor

Benefits Bonus based on performance Flexible schedule Opportunity for advancement Training & development At HomeWell Care Services, we support seniors and adults who wish to remain safe and independent at home. Families often reach out during urgent or emotional situations, and our first response can make all the difference in helping them take the next step in care. Job Overview We are seeking a highly motivated Family Care Advisor to serve as the first point of contact for incoming inquiries. This role is focused on fast response, consistent follow‑up, and guiding families through their decision‑making process with empathy, professionalism, and clarity. What You’ll Do Respond quickly to new inquiries from prospective clients and families Build trust through phone, text, and email communication Conduct initial conversations to understand care needs and qualify leads Educate families on available care options and next steps Schedule in‑home assessments for the care team Maintain consistent follow‑up with active and inactive leads Re‑engage previous inquiries to identify new opportunities Accurately document all communications, activity, and follow‑ups in our CRM Track lead progress and maintain organized pipeline management Collaborate with office and care teams to ensure smooth client onboarding Maintain high standards for responsiveness, follow‑up, and customer experience Who Thrives in This Role Enjoys talking with people and building relationships Responds quickly and follows through consistently Is highly organized and detail‑oriented Is energized by helping families solve real problems Is comfortable managing multiple conversations at once Balances empathy with structure and accountability Prefers proactive work over reactive or task‑only roles What Success Looks Like New inquiries are responded to promptly during scheduled working hours Families feel supported, informed, and confident in next steps No leads fall through the cracks due to lack of follow‑up CRM records are consistently accurate and complete Strong conversion from inquiry to scheduled assessment and active care Professional, empathetic communication at every step Desired Qualifications Minimum 3 years of experience in inside sales, customer service, admissions, account management, client services, or a similar phone‑based role Strong verbal and written communication skills Proven ability to manage inbound and outbound phone communication Strong organizational skills and consistent follow‑up discipline Experience using CRM systems to track customer interactions Ability to manage multiple active leads simultaneously High level of accountability and independence Preferred Qualifications Experience in home care, healthcare, senior living, hospice, admissions, or related fields Experience supporting families through healthcare or caregiving decisions Sales experience involving relationship‑building and longer decision cycles We believe families deserve fast, compassionate, and professional support—and we are looking for someone who shares that standard. Schedule Part‑time position (approximately 25–30 hours per week) Flexible structure with required daily coverage blocks Schedule designed around peak family availability, including late afternoon and early evening hours Hybrid position with expectations of responsiveness during scheduled working hours Occasional schedule adjustments may occur based on lead flow and business needs Important Note About This Role This position requires strong follow‑up discipline and responsiveness. Success depends on timely communication with families, consistent CRM documentation, and proactive management of multiple active conversations. Flexible work from home options available. #J-18808-Ljbffr HomeWell Care Services, Inc.