Senior Customer Success Manager

Job DescriptionReady to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Senior Partner Success Manager to join our Platforms & Integrated Payments team and help shape the future of global commerce.What you’ll own as the Senior Partner Success ManagerAs a Senior Partner Success Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross-functionally with Sales, Product, Engineering and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments and FinTech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long-term partnerships, and support company growth.Strategic Partner Management: Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.Team Leadership: Coach, mentor and develop junior Partner Success Managers, promoting a culture of accountability, growth, and high performance.Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.Retention & Expansion: Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.What you’ll bringBachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.Exceptional communication, relationship-building, and problem-solving skills.Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.Partner-centric mindset with a passion for delivering extraordinary service and results.Ability to thrive in a fast-paced, high-growth, and evolving environment.About the team:Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-MP1Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $108,200.00-$163,400.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. #J-18808-Ljbffr