Membership Clerk

Membership And Receptionist Position

Boys & Girls Clubs of Metro Atlanta is offering an exciting opportunity for the right person to join our dynamic, forward-thinking team. We rely on the dedication of caring employees to provide a safe, nurturing environment for kids to learn and grow. We take pride in our highly skilled, diverse and committed workforce. Our staff are educators, coaches, artists, mentors, community leaders and ambassadors. Are you ready to join a team of passionate individuals who are working to make a difference in the lives of our kids?

JOB SUMMARY: Maintains accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers questions and provides clerical support to club staff.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Membership: Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued. Assists clubs members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards made & reissued in a timely fashion. Assists clubs members who forget membership cards with alternate sign in methods. Maintains membership and attendance records and prepares associated reports. Obtains & enters individual program areas rooster accurately on a daily basis. Monitors use of the phone & public address system.
• Receptionist: Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner. Monitors visitor access and sign-in as required. Responds to visitors, parents, volunteers and club members inquires and/or redirects questions to appropriate staff. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about organization and provides callers with address, directions, and other information. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Acts as role model to club members.
• Financial: Collects membership, summer, field trip, program and special event fees. Maintains logs and safeguards all financial information. Tracks member payment plans. Will follow-up until payments are received in full or alerts supervisor when unable to collect.
• Additional Responsibilities: Provides parents and visitors flyers and other written information concerning clubs programs and special events. Receives, sorts, and routes mail, and maintains and routes publications. Performs other clerical duties as needed, such as filing, photocopying, and collating. Keeps files organized and up-to-date. Keeps work area neat and orderly. Monitors supply needs; may order, receive and maintain supplies approved for order. Participates as part of a team for effective club operations by helping out where needed or directed. Ensures a productive work environment by participating in club staff meetings. Participates in training/educational opportunities to expand knowledge and skills.

Skills/Knowledge Required: High School diploma or GED equivalent. Combined experience and/or formal training equivalent to minimum of one year where: 1) Knowledge of office practices and customer service gained, 2) Experience using office equipment, a computer and MS Office software, and filing systems acquired. Excellent communication and inter-personal skills. Must be detail-oriented, well organized and able to multi-task. Encourages donations from the community.

ENVIRONMENT & WORKING CONDITIONS: Community-based location that serves youth, families and community members daily. Frequent contact with employees, contracted artists and partners, community-based organizations, families, Club members, and community members. Some required travel to Club locations and community partners. Frequent deadlines. Atypical work schedule, including evening and weekend work. The position requires walking and climbing stairs; Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. This role is eligible for Medical, Dental & Vision Benefits.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.