Customer Service Team Operator

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees.

What You’ll Do

Process alarm signals quickly, accurately and professionally while managing stressful situations. Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties. Assist our alarm company partners with alarm system tests to ensure subscriber’s alarms are working properly. Accurately document all responses for the alarm on the computer. Learn and use new software to complete multiple tasks. Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed

• Must be 18 years of age or older with a high school diploma or GED
• Must be available to work day/early morning shifts
• Prior customer service experience preferred
• Ability to type a minimum of 40 wpm
• Willing to work 1 weekend day each week or every other weekend and to work holidays
• Ability to make a 6 month commitment
• Must be able to pass a 2 week fully-paid training class
• Must be able to pass a pre-employment drug test and background check

Benefits

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.