Patient Registration Representative

Job Summary and Responsibilities

As our Patient Registration Representative , you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

Required

• High School Graduate/GED.
• Minimum 1 year of experience working in a hospital Patient Registration department,physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.Intermediate to advanced computer skills.

Preferred

• Knowledge of charity care programs aswell as the various government and non-government programs preferred.

Where You'll Work

The Rose de Lima Campus, a 10-bed hospital in Henderson, offers emergency services, diagnostic imaging, and limited inpatient care, serving all patients regardless of their ability to pay. As the community's only not-for-profit, faith-based healthcare system, Dignity Health Nevada has been guided by the Adrian Dominican Sisters' vision for over 70 years. As Henderson and Las Vegas continue to grow, Dignity Health-St. Rose Dominican, with more than 3,400 team members, remains committed to the Sisters' mission of serving those in need. St. Rose Dominican is part of Dignity Health, one of the nation's largest healthcare systems, encompassing over 9,000 physicians, 60,000 team members and 400 care centers across 22 states. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable care, especially for the underserved.