Customer Service Representative

Job Description Uses multiple computer applications to respond to customer needs Assists customer with basic troubleshooting and questions regarding product or account issues Documents customer calls in the database system; including resolutions, issues, and general notes Attends continuous training on product and procedural updates Maintain, at a minimum, target levels of productivity and performance Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques Qualifications Must have excellent communication skills Previous customer service or call center experience preferred Proficient typing and computer navigation skills: typing speed of 25 WPM Superb listening, probing, negotiation and de-escalation skills needed Must be able to train full time Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr The Results Companies