Supervisor

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

We are actively seeking a compassionate and skilled Residential Supervisor to join our team full-time. This role is essential to our mission, providing therapy, crisis support, and service coordination for mental health clients in a variety of settings. As a Residential Supervisor with ACS, you will oversee daily operations in residential programs, maintains accreditation readiness, and supports individuals with mental health and substance use needs through coordination of services and person-centered planning.

Supervision & Staff Support

• Supervise and support residential direct care staff, including conducting supervision meetings, reviewing documentation, approving timesheets, and ensuring compliance with training requirements.
• Provide coaching, orientation, and ongoing professional development for staff.

Program Oversight & Compliance

• Ensure residential facilities meet regulatory, safety, and sanitation standards through regular inspections and documentation.
• Monitor medication storage and facility/vehicle safety, reporting issues to management as needed.
• Maintain accreditation readiness through documentation reviews, policy updates, and quality assurance activities.

Client Care & Service Coordination

• Develop, implement, and maintain Person-Centered Plans (PCPs), including updates every 90 days and facilitation of PCP meetings.
• Provide service coordination, link individuals and families to community resources, and facilitate authorizations with the MCO or funding source.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

• Compensation: $47,126 - $60,514

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Qualifications

• A bachelor’s degree from an accredited university in a field other than human services with 4 years experience working with the MH/SA/ population to be served.
• A bachelor’s degree in human services with 2 years experience working with the population served.
• A master’s degree in human services with 1 year experience working with population served.
• A professionally licensed clinician

Certification/Licensure Requirements:

• Must possess a valid driver’s license with a driving record in good standing if driving a personal and/or company owned vehicle in the course of work.
• CPR & CPI certification required (will be provided post hire if not already certified)

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.