Senior AI Product Owner, Intelligent Billing Solutions

Job-ID: 14368Category: Information TechnologyLocation: Raleigh, NC, United States; Detroit, MI, United States; Pittsburgh, PA, United States; Philadelphia, PA, United States; Charlotte, NC, United States; Atlanta, GA, United States; Boston, MA, United States; Indianapolis, IN, United States; Madison, WI, United States; Milwaukee, WI, United States; Norfolk, VA, United States; Richmond, VA, United States; McLean, VA, United States; Washington, DC, United States; Grand Rapids, MI, United StatesSchedule: Full timePosted: 2026-10-12Closes: 2027-10-12Job Summary:The Senior AI Product Owner at BDO will serve as the subject matter expert and primary advocate for AI products within the firm. This role involves managing the product lifecycle for existing AI products, from user research and data analysis to feature release and performance monitoring, ensuring alignment with business objectives and customer needs. The AI Product Owner will drive the adoption and growth of AI products, fostering innovation and maintaining a robust feedback loop to continuously enhance product offerings and solutions. Key responsibilities include prioritizing the product backlog, defining success metrics, and collaborating with teams to promote the usage of AI products across the organization. Job Duties:Acts as a subject matter expert for AI products at BDO, capable of demonstrating capabilities to users and groups across the firmConducts workshops to gather product feedback from various groups across the firm, ensuring alignment with customer needs and firm strategyActs as an advocate and evangelist for AI products within the firm, collaborating with teams to promote their value and encouraging widespread adoptionEstablishes and maintains a robust feedback loop with users to continuously gather insights and drive product improvements.Defines and monitors key performance indicators (KPI’s) and success metrics for AI products.Conducts user research, data analysis, and collects customer feedback to inform product decisions and iterationsConducts market research to identify trends and opportunities for AI product enhancementsMonitors the performance and usage of AI products, identifying areas for improvement and driving initiatives to enhance user adoptionOversees the creation of product roadmaps for AI products and plan feature releases based on business need Ensures compliance with technical and ethical standards in AI product developmentWrites user stories and prioritize the product backlog, ensuring the team delivers the most impactful AI features while maintaining technical and ethical integrityEngages in team planning, commit to sprints based on average velocity, and integrate testing frequently to address problems earlyOversees the timely release of new features, including writing release notes and ensuring the release team is aligned and prepared as neededFosters a culture of innovation and experimentation within the product team, encouraging the exploration of new ideas and technologies to enhance the AI productMaintains comprehensive documentation of product features, updates, and user feedback, and provide regular reports to senior management on product performance and adoption metricsCreates and prioritizes work for the AI Engineering team, ensuring a steady flow of tasksHelps to cultivate a product mindset among the groupOther duties as requiredQualifications, Knowledge, Skills, and Abilities:Education:High School Diploma or equivalent, requiredBachelor’s degree, preferred; focus in business administration, accounting, computer or information science, or equivalent work experience, preferred Experience:Eight (8) or more years of experience as a Product Owner or Business Analyst in an Agile Environment, requiredBroad business experience within a professional services environment, preferredExperience managing Artificial Intelligence tools, preferredLicense(s)/Certification(s):Certified Scrum Product Owner Certification, preferredSoftware:Experience in the following, preferred: ChatGPT, Microsoft 365 Copilot, or other AI toolsMicrosoft Teams, Word, Excel, Outlook, PowerPoint, OneNote, OneDrive, PowerBI, VisioAzure DevOps or JiraWireframing software toolsOther Knowledge, Skills & Abilities:A strong understanding of AI and machine learning concepts, technologies, and trendsKnowledge of software development processes and agile methodologiesProficiency in defining and monitoring key performance indicators (KPIs) and success metricsStrong problem-solving skills with the ability to think critically and make data-driven decisionsAbility to deliver innovative solutionsA passion for quality software crafted with customer-centric problem-solving skills and design thinkingUnderstanding of ethical implications and considerations in AI development and deploymentAbility to create and lead high-performing cross-functional teams, with team members not directly under his/her/their supervisionStrong organizational skills with the ability to manage multiple priorities and projects simultaneouslyRecognized as a powerful and effective communicatorStrong presentation skills for demonstrating product capabilities and conducting workshopsKnown for high-performance listening and reading comprehension skills, as well as excellent verbal and written communication skillsAbility to explain technologies to business leaders, and business concepts to technologistsAbility to handle conflict-resolution; with an ability to approach a problem from various viewpoints, and achieve consensusAbility to learn from experience and apply that learning to perform successfully in new situationsResiliency in ambiguous situationsComfort with the concepts of transparency, inspection, and adaptationFocused on relentless improvementAdept at balancing team and individual responsibilitiesPossesses business acumen and interpersonal skills to influence and affect business, culture, and technology changes in a dynamic and complex operating environmentAble to achieve common goals while working ethically and with integrityAbility to work beyond standard business hours and travel, as neededIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.National Range: $130,000 – $155,000Maryland Range: $130,000 – $155,000NYC/Long Island/Westchester Range: $130,000 – $155,000About the companyAt BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!*Benefits may be subject to eligibility requirements.Equal Opportunity Employer, including disability/vetsClick here to find out more!