Community Success Coach

Job Description

Job Description

Description:

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

To provide case management and success coach interventions to fathers who participate in the fatherhood connections program in Williams and Paulding Counties. To assist fathers in developing various skills including time management, interpersonal communication, self-management, job search, stress management, work related skills, parenting skills and other life skills so that they can be a supportive father and progress in the employment. To provide service interventions that assist the father develop skills, so they are successful in functioning in the home, community, workplace, and the family. Facilitates fatherhood groups using Evidenced Based Nurturing Father Curriculum. To provide constructive feedback regarding father’s progress in various areas of life. Will develop working relationships with referral agency and employers in order to coordinate services that assist the client to attain self-sufficiency Works as part of an integrated team approach

NATURE OF WORK:

The person in this position works with the fathers in providing guidance and support in further developing their parenting skills. Services are provided in the home, community, and in a variety of work environments. Prepare fathers to meet the emotional, psychological and financial needs of their child. The person in this position will advise the parent on the steps for progressing through their individual goals. This position will be employment services. The position is full-time with a flexible schedule including evening hours and limited weekend activities. This position requires travel within the community serving clients in the Paulding, Williams, and other rural Northwest Ohio counties

Outreach and Engagement

• Assist with attending community events and community meetings to recruit fathers to the program
• Will facilitate Fatherhood 101 Orientations with other staff by providing overview of services and fathers responsibilities
• Will assist fathers complete initial eligibility documentation requirement
• Will work with community partners and other internal staff to assist fathers overcome various barriers (legal, transportation, housing stability, etc) that impact their successes
• Will build relationships and maintain employer relationship in the community area

Assessment and Treatment Planning

• At enrollment will meet with the father to complete a Needs and Barrier Assessment
• Assess fathers needs that impact their ability to participate in the program and in employment situations
• Develops Comprehensive Individual Service Strategy (ISS) that assist the father meet their parenting responsibilities and assist them reach their employment goals. Monitors and evaluates father progress toward goal obtainment.
• On an ongoing basis, assesses and evaluates the participant in the following areas: education level, work history, living arrangement, family dynamics, domestic violence issues, emotional stability, substance abuse usage, support systems, transportation, identification of disability, learning styles, physical health, and services needed to thrive as a parent as well in the occupation area of their choice.
• Reviews and modifies individualized treatment /action plan to meet individual needs

Skill Development

• Facilitates Fatherhood Nurturing Fathers Curriculum groups by providing mentoring that focuses on developing the father’s understanding of parental responsibilities and their impact on their child’s lives
• Provides Intensive Mentoring and Coaching services to assist fathers to overcome barriers to effective parenting and employment.
• Provide group and/or Individual Parenting Skills Training
• Provides other service interventions consistent with father’s goals and program objectives
• Provide educational support and training that strengthens employability through completion of GED, tutoring, access to on-line training and job skills training
• Will provide job search skills training
• Document service interventions and outcome information in other electronic records

Case Load Management

• Will maintain regular contact with fathers through their participation in the program. This includes at least two significant contacts per month as well other contacts that keep the father engaged in services
• Advocate on behalf of the father throughout their enrollment in the project
• Provides intensive case management, vocational guidance, coaching, tutoring ,referral services and facilitate service bridging.
• Provides feedback to fathers, referral sources, and other staff regarding progress; provides client intervention/support as needed and implements client management techniques in accordance with individual service strategy. Services are provided in the office, fathers home, community, and employment sites.
• Advocate on behalf of the participants throughout their enrollment in the project
• Prepares progress reports and notes for referrals. Assures files are current and meet standards, i.e. as established by outline of the grant.
• Will maintain an active case load and report progress to the integrated team. Prepares progress reports and notes for referrals. Assures files are current and meet standards, i.e. as established by outline of the grant.
• Refers father to appropriate community services and resources to assist the father reach their goals
• Completes various forms that are required and consistent with agency and project policies
• Will be required to file documents files (paper or electronic )and scan documents into data systems
• Will be required to transport clients in company cars to various activities or interventions that assist the father reach their goal
• Meets with integrated team to discuss cases and review program goals and other project deliverables

Follow Up and Case Discharge

• Will provide follow-up with client after completing fatherhood groups and employment to assist the father in reaching goal attainment and assist father overcome barriers
• May refer fathers to other services in the community that assist fathers reach goals
• Completes program discharges with fathers based off program policy process and individual client needs

Other Items

• Assures the organization’s administrative procedures, philosophy, mission, and vision is carried out on a consistent basis.
• Perform other duties as assigned

Specific/Individual Competencies:

• Competence in work related behavior
• Ability to train/teach adults individually and in-group settings
• Ability to provide various individual and group interventions
• Ability to communicate (expressive/receptive language skills) and work with others
• Strong written communication skills; excellent work record to ensure effective modeling
• Incorporates CQI and Sanctuary Principles techniques into daily work activities
• Participates on CQI process teams and/or supports CQI initiatives

Organizational Competencies:

• Understands and articulates the agency’s core mission, vision, and strategic objectives.
• Dedicated to the principles of the Sanctuary Model, utilizing the seven commitments as a guide to creating a safe and non-violent environment for clients and staff.
• Familiar with and adheres to relevant policies and procedures to ensure compliance and operational effectiveness.
• Demonstrate proactive and effective leadership to address client needs promptly and efficiently.
• Works closely with coworkers and clients to create a seamless and integrated care process.
• Ensures that all services are tailored to meet the specific needs and expectations of clients.
• Maintains a high standard of professional behavior in all interactions with clients and colleagues.
• Exhibits integrity, accountability, and respect in the workplace, fostering a positive and productive organizational culture.
• Actively participates in team activities, fostering a collaborative environment.
• Supports colleagues and contribute to group efforts to achieve shared goals and enhance service delivery.
• Upholds the agency’s code of ethics and professional standards in all practices.
• Demonstrates ethical decision-making and accountability in both individual and team contexts

Position Qualifications:

• Candidate must possess, at minimum, High School diploma and 3 years’ experience in workforce development, social services, vocational rehabilitation, counseling, management, helping profession
• and/or related experience or Associates Degree and 2 years’ experience in workforce development, social services vocational rehabilitation, counseling, management, sales and/or related experience
• or Bachelor and 1year experience in workforce development, social services vocational rehabilitation, counseling, management, and/or related experience
• Experience with Microsoft office products
• High computer proficiency
• One years related experience in working with individuals with multi-barriers to employment utilizing vocational rehabilitation concepts

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance.