Parts Coordinator

Parts Coordinator

CIDAN Machinery Group is a global leader in the sheet metal machinery industry, with a strategy of being a one-stop-partner for many sheet metal fabricators. When it comes to bending, rolling, cutting, and forming metal we have the technology, innovation, and state-of-the-art equipment. With over 118 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more.

We are seeking a detail-oriented and highly organized Parts Coordinator to join our team. The ideal candidate will possess strong computer and software skills, along with the ability to manage multiple priorities in a dynamic environment. Working closely across departments, the Parts Coordinator will play a key role in supporting CIDAN's vision of being the industry leader in overall Customer Experience by ensuring efficient parts coordination and exceptional service support.

Responsibilities

• Enter customer part orders into the ERP system
• Create and issue purchase orders to vendors
• Manage parts inventory, including safety stock levels, cycle counts, and reorder points
• Communicate with customers daily via email and phone
• Provide timely follow-up on customer orders and inquiries
• Collaborate effectively with internal teams including Service, Sales, Vendors, Accounting, and Logistics
• Assist with physical inventory counts and maintain accurate records

Requirements

• Uphold CIDAN's core values: Professionalism, Passion, Embracing Change, Sustainability, and Building Together
• Strong organizational and multitasking abilities in a dynamic work environment
• Excellent customer service and inside sales skills
• Exceptional verbal, written, and listening communication skills
• Commitment to customer satisfaction and continuous process improvement
• Ability to work independently while collaborating effectively across teams
• Positive attitude, energetic, and receptive to feedback
• Proficient in ERP systems and Microsoft Office applications
• Customer-focused mindset with a dedication to exceeding expectations
• Team player who contributes to organizational growth and success

Preferred Qualifications

• Experience with data entry and/or tracking systems
• Advanced computer proficiency in a Windows and ERP environment
• Strong attention to detail and initiative to identify process improvements
• Proven problem-solving skills and a proactive approach to resolving issues

Benefits

• Medical Insurance (Choice of Employee option to be company paid)
• Dental Insurance (Company paid)
• Vision Insurance (Company paid)
• Health Savings Account (Company contribution)
• Flexible Spending Account (Health Care and Dependent Care)
• Employee Life Insurance (Company paid)
• Voluntary Term Life Insurance
• Short Term Disability
• Long Term Disability (Company paid)
• Other voluntary benefits
• 401k with company matching contributions
• Annual professional development allowance
• Employee Assistance Program
• Paid holidays
• Paid time off