Analyst III

Job Description and Duties

Under the general direction of the Customer Support Section Supervisor (Supervisor II), the Analyst III serves as an advanced journey level specialist responsible for leading complex analytical, consultative, and project-based work related to statewide Business Program training and Personnel and Payroll operations. The incumbent independently plans, designs, evaluates, and implements high impact instructional and program initiatives that support more than 294,000 state civil service, CSU, and exempt employees. The Analyst III provides expert level analysis and guidance on the interpretation and application of laws, rules, regulations, MOUs, and statewide Personnel and Payroll policies. The incumbent leads cross functional analytical efforts, coordinates project activities, and manages sensitive, high visibility assignments with department wide implications. Work requires a high degree of independence, expert level knowledge of legacy Personnel and Payroll business processes, and the ability to influence program direction through analytical insight and consultative recommendations. The incumbent fosters effective communication, supports organizational capacity building, and ensures alignment of training and program initiatives with enterprise level strategic goals. Work is performed with broad analytical discretion and project leadership responsibilities, but without Supervisory authority over personnel.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

Advanced Instructional Design and Curriculum Leadership

• Independently plan, design, and develop Business Processing Learning Materials using advanced instructional design methods that require expert level understanding of legacy Personnel and Payroll business processes and transactional workflows.

• Create and structure business process instruction guides and convert them into standardized, high impact training tools used statewide.

• Evaluate and determine required updates to learning materials based on policy changes, system modifications, operational impacts, and transition work supporting sustainable legacy operations training.

• Resolve conflicting or unclear process information by consulting with program, policy, and system experts and determining the correct interpretation for statewide use.

• Establish and maintain content standards for accuracy, clarity, accessibility, and format across all learning materials.

Instructional Delivery, Evaluation, and Program Improvement

• Plan, coordinate, and deliver virtual training classrooms, learning labs, and forums, including agenda development, speaker coordination, facilitation, Q&A management, attendance tracking, and documentation of outcomes.

• Manage all administrative components of training events, including scheduling, registration, communication, and recordkeeping.

• Evaluate training effectiveness by analyzing participation data, user feedback, and performance trends, and implement improvements to content, delivery methods, and learning tools.

• Enhance and maintain the training registration database to support reporting, participation tracking, and identification of training needs.

• Lead project teams responsible for completing multiyear training and modernization initiatives.

Collaboration, Consultation, and Stakeholder Engagement

• Lead and coordinate cross functional workgroups to align learning materials with program operations, policy owners, and transition activities supporting sustainable legacy operations training.

• Consult with departments, program partners, and subject matter experts to ensure training content reflects accurate and consistent processing requirements.

• Provide technical guidance to team members contributing to training and process related projects to maintain quality and consistency.

• Represent the program in meetings requiring expert level knowledge of legacy Personnel and Payroll business processes and business system operations.

• Participate in bureau/division/agency budgetary drills and strategic assessments to ensure policies and procedures support efficient operations and organizational goals.

Policy Interpretation, Guidance, and Knowledge Transfer

• Interpret and apply laws, regulations, MOUs, and Personnel and Payroll policies to ensure learning materials and training activities reflect correct processing requirements.

• Prepare and present analyses, recommendations, and issue summaries to support management decision making.

• Respond to complex process questions requiring expert level knowledge of legacy Personnel and Payroll transactional processes.

You will find additional information about the job in the .

Working Conditions

Training and Development applicants will be considered for this position. 

This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99. 

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. Applicants must reside within California at the time of appointment. 

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Special Requirements

A resume is required. 

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions.

Additional Special Requirement: If you are using education to meet the minimum qualifications, you must include a copy of your degree or transcripts with your application package. 

Take the required examination here: Analyst III Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• PPSD / State Personnel & Payroll Knowledge - Experience with State civil service personnel and payroll processes, rules, policies, and legacy systems, including the Uniform State Payroll System (USPS), Employment History, Payroll, and related subsystems.

• Instructional Design & Authoring Tools - Experience applying instructional design principles and using authoring tools to develop curricula, self-paced tutorials, job aids, reference materials, and other instructional products.

• Analysis, Communication & Content Translation - Experience analyzing complex personnel, payroll, policy, or system information and translating laws, rules, MOUs, procedures, and technical concepts into clear guidance and instructional content.

• Training & Development - Experience developing and delivering training for varied audiences and communicating complex concepts clearly and effectively.

• Technical & Systems / Digital Learning Development - Experience working with business systems, technical applications, learning management systems, or digital learning technologies to develop or support technology-based training solutions.

• Project Leadership & Management - Experience leading or coordinating projects, managing priorities, deadlines, and deliverables, and working with cross-functional stakeholders.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please submit a Statement of Qualifications (SOQ) describing how your education, training, and professional experience have prepared you for this position. The SOQ must be no more than two (2) pages and typed in Arial 12-point font. Failure to submit an SOQ or follow these requirements may result in your application not being considered. Please provide specific examples where applicable.

  In your response, describe your experience in the following areas:

  • State Personnel and Payroll processes, systems, policies, or transactional operations.
  • Developing instructional materials, tutorials, job aids, training, or other learning products.
  • Communicating or presenting complex information to varied audiences.
  • Leading or coordinating projects, assignments, or cross-functional efforts.