Data Services Specialist

Job Description

Job Description

Join Our Team as a Data Services Specialist in Charles City, IA

Looking for a career where your skills make a difference every day? As a Data Services Specialist, you'll be an integral member of our operations team, helping ensure the smooth flow of critical banking transactions while providing outstanding support to customers and colleagues. This position offers a dynamic blend of technology, operations, and service, making it ideal for someone who enjoys learning, teamwork, and attention to detail.

POSITION SUMMARY: Data Services Specialist will provide technical, general, and professional support to the internal and the external clients of the bank. The Data Services Specialist is involved in daily operations of the following Data Services: ACH Origination and processing, item capture and balancing of all posting items, interfacing of various files with the core system, statement production, return processing, balancing of ATM/ITM’s, wire processing and remote deposit capture. Along with assisting in the service center with answering in-bound calls, mobile deposit approvals, and any other items needed by the department. Operates Fiserv enterprise server to provide daily accrual and data processing services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for production and distribution of various bank-generated forms, notices, statements, files, reports, etc. of account activity.
• Responsible for verifying successful completion of previous night’s update as well as verifying that the day’s work is ready for that evening’s update prior to leaving for the day.
• Support sales and service efforts through quality service and making referrals on appropriate bank services

• Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program”.

• Perform additional duties as they become assigned or apparent. This may require cross training when needed.

DESIRED KNOWLEDGE, SKILLS, & ABILITIES

• Ability to communicate ideas, both verbally and in writing, to others in a clear, precise manner.
• Demonstrate ability to work independently in a position requiring significant reliability, initiative, and sound judgment.
• Flexibility in work schedule. Actual work shift may vary, and some weekends may be needed to accommodate workload. New Year’s Eve/Day could be a working holiday.
• Familiarity with mainframe computers and PC’s typically gained through previous work experience.
• Ability to work a rotating schedule. Starting time may be as early as 7AM and end of day may be as late as 5PM.
• Ability to work overtime as needed to receive last file of the day.

QUALIFICATIONS

Education: High School Diploma or equivalent

Experience : Two years of experience in banking or a similar professional environment, with a heavy emphasis on customer service and problem resolution.

Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place “undue hardship” on First Security Bank & Trust.

This position is available due to internal movement. This position is Monday – Friday, with occasional Saturdays and will be in the Charles City location. Applications or a cover letter/resume will be accepted until the position is filled.