Shift Lead/Ice Cream Maker - Handel's Ice Cream

Job Description

Job Description

Shift Lead / Ice Cream Maker – Opening Team (Vancouver, WA)

Pay: $17.75 – $19.75 per hour + tips

Job Type: Full-time and Part-time

Location: Mill Plain neighborhood, Vancouver, WA

About Us HANDEL'S HOMEMADE ICE CREAM is opening in Vancouver, WA! We're looking for experienced and dependable Shift Leads who are ready to take ownership of daily operations while delivering an exceptional guest experience - one scoop at a time. From making our ice cream fresh in-house to leading a high-performing team, you'll play a key role in bringing Alice Handel's legacy to life in the Pacific Northwest.

What We Expect From Shift Leads

• Lead by example and create a positive, fun, and high-performing environment
• Jump in to serve guests, solve problems, and support the team during peak times
• Maintain excellent communication and professionalism with guests and coworkers
• Be flexible and adapt to changing needs during busy shifts
• Monitor, support, and complete opening, mid-day, and closing checklists
• Make fresh ice cream in-store following Handel's precise recipes and quality standards
• Train and mentor new team members and promote accountability and teamwork
• Ensure FIFO product rotation and maintain inventory accuracy
• Enforce food safety and sanitization practices at all times
• Count registers and safes accurately and complete daily reconciliation
• Handle guest complaints with patience and professionalism, escalating when needed
• Ensure employees are clocking in/out properly and staying on task
• Accept and organize deliveries, and manage cash drops or bank runs as needed
• Lock up and secure the store (PM shift leads), including setting alarms
• Must be available to work evenings and weekends. Prior foodservice shift lead experience required.

Compensation & Tips

• Hourly wage starts at $17.75 – $19.75/hour
• Tips are earned in addition to hourly wages
• Tip distribution follows Washington State law and may only include eligible hourly team members (not managers or supervisors)
• Handel's does not use a tip credit - we pay at or above the Washington state minimum wage

Additional Requirements

• Must be able to obtain a valid Washington State Food Worker Card prior to beginning work
• Able to stand, walk, and use hands/wrists for long periods of time
• Able to lift and move up to 25 lbs repeatedly during a shift
• Must be punctual, reliable, and ready to lead a team during busy service
• Must be able to work evenings, weekends and holidays as part of their regular schedule

What You Can Expect From Us

• A fast-paced, supportive, and positive work culture
• Hands-on training in both service and ice cream making
• Opportunities for advancement and promotion as we expand in the region
• A transparent management team that believes in fairness, communication, and mutual respect

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
• All rest and meal breaks are provided in full compliance with Washington State labor laws

Equal Opportunity Employer Handel's Homemade Ice Cream is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.