Network Administrator

Network AdministratorLocation: Caye SC 29033On-site/Remote/Hybrid: OnsiteDuration: 12 MonthsInterview Process: One round of virtual interviews with the camera on. No of submissions: 2 No of Positions: 1 Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.Job DescriptionThe network administrators for these openings under the general guidance of the assigned Network Operations Center Manager will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the Agency's critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrator will ensure assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager. Specific duties and responsibilities will include but are not limited to the following:Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication servicesMonitor, identify, and remediate issues with Agency enterprise network and identity servicesSupport network connectivity and authentication services on Windows-based systemsSupport connectivity and secure access on mobile devices (i.e., Apple devices)Manage the network and identity infrastructure lifecycle at all stagesCreate and maintain network documentation (e.g., diagrams, coverage, and design documentation)Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutionsPerform enterprise network deployments, installations, and upgrades o Requires comfort working on a ladder; ability to lift 40 lbs.Perform firmware/software/security/feature upgrades across network and identity platformsMonitor Agency trouble ticket system and complete assigned network, authentication, and connectivity ticketsWill serve as the Agency's primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problemsAssists Agency staff/contractors in resolving network, authentication, and connectivity-related problemsCoordinate and assist with testing and validation of network and identity solutionsAdhere to State and Agency security and IT policies and standardsWork closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintainedAssists various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)Create, maintain, and review/improve upon network and identity documentationAbility to plan, organize, review, and implement associated project milestones to completionProvides updates to Project TeamPerform other tasks and duties as assigned Each selected candidate will be utilized for 40 hours per week for the duration of these and other projects and daily work as assigned. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected incumbent must be flexible to the potential of travel days being occasionally extended beyond normal business hours. Applicants must demonstrate good oral and written communication skills and be able effectively communicate technical and project details with IT and non-IT staff and at all levels.Support of the Project• DPH will require that the selected applicant sign the Agency's confidentially agreement and/or Business Associate (BA) agreement if applicable. • All web services must be secure. • Any changes to hours per day/week worked or scheduling must be approved by DPH. • Contractors must be available or onsite at DPH during each day/week at the Agency's discretion, excluding state holidays, throughout the term of the contract with any at-home/remote work (i.e., outside the Agency) requiring prior approval. • DPH may require that the selected applicant successfully complete online HIPAA and other Agency training(s). • There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met. • Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels. • DPH will not accept any offers that include an "up-lift" charge. Contractor rates shall not exceed the lesser of the maximum rates established under the State contract, Knowledge Services/DOT Staff, or this contract position. • Contractors are required to follow Agency IT Standards, policies, and procedures including documentation. • All notes, documents, and work product resulting from this SOW shall become the sole property of the South Carolina Department of Public Health and the State of South Carolina. Contractors shall not publish, share, or otherwise disclose such materials without the prior written approval of DPHRequired Skills (Rank in Order of Importance):1. 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration 2. 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points 3. 3+ Years of Experience with SD-WAN, PKI, and secure authentication services 4. 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices 5. 3+ Years of Experience with creating, reading, and maintaining network documentation and diagramsPreferred Skills (Rank in Order of Importance):1. Any network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft. (Please indicate whether certificate is active or inactive on resume) 2. Cisco Networking Academy or similar bootcamp/trainingAdditional Skills1. Ability to perform on ? site physical network work, including lifting 40 lbs and working on ladders 2. Valid driver's license and ability to travel statewide to remote sites with a State OR Personal Vehicle 3. Strong verbal and written communication skills with both technical and non ? technical staff 4. Strong interpersonal and customer service skillsRequired Education:Associates Degree in a relevant field of work or high school diploma with equivalent work experienceRequired Certifications: None**Preference may be given to certified applicants based also on overall experience, education, and work historyAbout Us: InterSources IncInterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.