SPA Concierge

Passion Meets Purpose at WoodhouseWe have an opportunity for a part-time (20-25 hours) Concierge/Hospitality Professional to begin training and working with our team. This is a part-time position over the summer to cover for vacations and closing shifts, and can transition to full-time (30-40 hrs), if desired, during Season (Dec-May). Must be available to work one or both weekend shifts during the summer, and until 6:30-7:30 during the week. 2+ years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required. Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus. A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required. Woodhouse Spa is the leader in affordable luxury in Naples. A sunny/bright disposition and the willingness to serve our guests are at the core of our company's mantra. If you are passionate about providing the best possible guest experience, have a strong, team-oriented work ethic, and enjoy creating a memorable experience for others, then we invite you to apply today!Our Spa Concierge Professional:Has a thorough understanding of our spa services which results in the ability to recommend and create the perfect experience for each guestAnswers phones and professionally assists the guest in booking spa services to meet their needsGreets each guest with a warm welcome, a sincere smile, and provides personal attention from the time the guest walks through the doorProvides spa tours and educates the guest on the "Woodhouse Experience" including our amenities, quiet rooms, group events and moreStrives to enhance the guest experience and revenues by upselling enhancements and recommending retailProfessionally handles the check-out process, answers questions that arise, and ensures each guest leaves relaxed, renewed and looking forward to returningPays attention to the details, asks questions to understand, and performs their job with accuracyServes as back up for the leadership team to ensure things are running smoothlyWoodhouse Perks include:Competitive Pay and Incentive programs, including team retail commissions and periodic bonus opportunitiesPaid vacations for part-time and full-time employees after one year of service401k Plan with 4% matchHealth Insurance for qualified candidatesGenerous discounts and opportunities to enjoy services and products"The Woodhouse Way" paid training programWorking in a beautiful, updated, luxury spa settingThe Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace. Compensation: $17.00 - $20.00 per hour