Housekeeping - Room Attendant

Room Attendant

Principle Responsibilities/Position Purpose: Responsible for the overall cleanliness of assigned rooms. Reports maintenance deficiencies in order to maintain rooms in compliance with Hilton brand standards.

Essential Functions

Cleans rooms, as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as vacant and ready. Reports maintenance deficiencies in order to maintain room in compliance with Hilton brand standards. Strip dirty linens/towels and remove any used amenities from the room. Checks their own cart for supplies and stocks as needed. Greets guests immediately with friendly and sincere acknowledgement. Replenish linen and guest amenities. Responds to special guest requests by guest, such as providing extra amenities or service time requests. Will also be asked to take out trash and clean debris around the building.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Provide customer service to guests, including information about hotel services, activities and local attractions
• Assist co-workers, as requested.
• Attend required staff meetings.
• Follow hotel standards for safety and security.

Other Duties

Assimilate into the Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.