Senior Manager of People Operations Charlotte, North Carolina, United States

Charlotte, North Carolina, United States The Senior Manager of People Operations leads execution and continuous improvement of HR service delivery at AvidXchange. This role directly manages the HRIS team, drives process improvement across HR workflows, and advances the adoption of automation and AI tools that increase efficiency and elevate the employee experience. This is an execution-focused leadership role that translates HR strategy into operational reality through disciplined project management, rigorous process design, and scalable technology. What you’ll do Assess HR workflows to identify friction and redundancy, and maintain a prioritized improvement roadmap with clear SLAs, cycle times, and error rate targets Execute and continuously improve the tiered HR service model—self-service, shared services, and HRBP—including the HR knowledge base and case management workflows Identify, pilot, and scale AI and automation tools across HR operations, tracking measurable outcomes and iterating based on results Directly manage HRIS team members by setting priorities, developing technical capabilities, and owning the process improvement roadmap in coordination with the HRIS roadmap Partner cross‑functionally with HR, IT, and business stakeholders to align HR systems and workflows with organizational needs What we’re looking for 8+ years of progressive HR experience, with at least 3+ years in an operations, COE, or HRIS-focused role Demonstrated success leading process improvement or HR transformation projects Experience integrating process design with technical design using Workday or equivalent Demonstrated experience identifying and implementing automation solutions within HR workflows, with exposure to AI‑powered tools preferred Strong analytical skills and demonstrated ability to measure outcomes with data Experience designing or managing HR shared services or service delivery frameworks 3+ years of people leadership experience, including leading technical or systems‑oriented teams Experience supporting or building organizational planning cycles and performance reporting What you’ll get AvidXchange teammates get the perks and prestige of a growing tech company paired with the flexibility of a founder‑led startup. We help our teammates develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be "you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. 18 days PTO 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year paid Volunteer Time Off (VTO) High Deductible Health Plan Option that has $0 monthly premium for teammate‑only coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long‑Term Disability 100% AvidXchange paid Short‑Term Disability Employee Assistance Program (EAP) – provides counseling services, legal and financial consultations and health advocacy for teammates and their eligible dependents Onsite Health Clinic with Atrium Health – available to teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange Discounts on Pet, Home, and Auto insurance Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250 Hybrid Workplace Flexibility Free parking AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to, veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability. #J-18808-Ljbffr