Scenter Manager

Company Description Scenthound is the first wellness-focused, membership-based dog grooming franchise, pioneering a new approach to routine dog care in the growing pet industry. The company’s proven membership model keeps dogs on a consistent care schedule, supporting their long‑term health and well‑being. This recurring service structure helps franchise partners build predictable, steady revenue while delivering high‑quality care. Team members join a mission‑driven organization that values animal welfare, customer education, and operational excellence. Working at Scenthound offers opportunities to grow with an emerging brand that is reshaping standards in dog wellness and grooming. Role Description This is a full‑time, on‑site role for a Scenter Manager located in the Miami–Fort Lauderdale Area. The Scenter Manager oversees daily operations of the grooming center, ensuring that dogs receive consistent, high‑quality wellness services and that safety and cleanliness standards are continuously met. Responsibilities include leading and scheduling the team, coaching staff on service protocols, managing inventory and equipment, and monitoring membership performance and customer satisfaction. The role also involves engaging with customers, explaining wellness and grooming services, resolving concerns, and promoting memberships and add‑on services to support business growth. The Scenter Manager collaborates with franchise leadership to implement company policies, track key performance metrics, and develop initiatives that improve efficiency, service quality, and team culture. Qualifications Experience in team leadership and staff management, including scheduling, coaching, and performance feedback. Skills in customer service and communication, with the ability to build relationships, explain services clearly, and resolve issues professionally. Operational management abilities, such as overseeing daily workflows, maintaining safety and cleanliness standards, and managing inventory. Basic business and sales acumen, including comfort with promoting memberships, tracking metrics, and supporting revenue growth. Comfort working in a hands‑on pet care environment; prior experience in pet services, veterinary, grooming, or related fields is a plus. Ability to work on‑site full‑time in the Miami–Fort Lauderdale Area, including weekends or peak hours as needed. Strong organizational skills, attention to detail, and reliability in following established procedures and protocols. High school diploma or equivalent required; additional education in business, management, or animal care is beneficial. #J-18808-Ljbffr Scenthound