Public Safety Telecommunicator

Employment Opportunities City of Beverly is an Equal Opportunity Employer At the City of Beverly, we embrace building a more diverse workforce. We strive to attract, develop and retain a workforce that is as diverse as the residents we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and City of Beverly policies. To request a reasonable accommodation in the application process, contact City of Beverly, Human Resources Department. FT Public Safety Telecommunicator - Public Safety Dispatch Title: Public Safety Telecommunicator Supervisor: Public Safety Dispatch Supervisor Grade: N/A Civil Service: No Classification: Non-Exempt Summary Under supervision, performs a variety of routine and complex public safety communication tasks for the City of Beverly Public Safety Dispatch Center ("BDC"). The Public Safety Telecommunicator plays a critical role in emergency response. The Public Safety Telecommunicator is responsible for responding to emergency and non-emergency calls and providing critical, life-saving assistance to citizens requesting police or fire, and to the response units dispatched to handle the response. Through professional information gathering, determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring fire, medical or police response, professionally dispatches the appropriate agency to the scene, maintaining proper computer records of all units dispatched. Position Overview This position is an essential personnel position that requires working a variety of situations including during holidays, weekends, day/evening/night shifts, and during a state of emergency. This position supports 24/7, 365-day operations. Employees must be able to work all shifts and have the flexibility to alter schedules based on departmental and operational needs. Employees are required to be physically present within the dispatch center or directly on scene covering a major incident to perform their duties. Essential Duties and Responsibilities Receive, screen and prioritize emergency 911, non-emergency, and TTY telephone calls for service requiring law enforcement, emergency medical services, and/or fire department attention. Monitor activities of, or stays in contactwith the caller throughout the emergency, and provide pre-arrival medical instructions to the caller while waiting for units to arrive. Refers non-emergency calls to appropriate personnel. Operate a multi-frequency radio system to monitor, direct and participate in emergency and non-emergency dispatching utilizing call prioritization, caller/incident location identification, and intra-departmental response following the Dispatch center’s policies and procedures to minimize potential dangers to the community and first responders. Maintain status and location control of all public safety personnel involved in department activities. Possess a thorough understanding to effectively enter calls for service information into a Computer Aided Dispatch (CAD) system accurately and rapidly. Must condense large amounts of information into readable, typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing. Possess the ability to process CAD system queries and identify alert information. Maintain Criminal Justice Information System certification as a full access terminal/teletype operator for use with state or national crime reporting systems, to query and enter information (i.e. stolen vehicles, warrants, missing persons, state driver’s records, vehicle registrations and criminal historyinquiries) for the appropriate public safety agencies. Certification must be attained within six months of hire into the position. Possess a thorough understanding of the addresses and geography of the City of Beverly. Possess the ability to interpret maps of Beverly and surrounding service area using computerized mapping software and map books. Possess an understanding and effectively use the Automatic Vehicle Locator (AVL) system to determine location of units. Monitor and activate the Dispatch Center’s procedures for civil emergencies, disasters (i.e. hazardous materials) and inclement weather via sirens, pagers, teletype, telephone and radio. Monitor situation and relay accurate information to the appropriate agencies in a timely manner. Work rotating shift work including evenings, nights, weekends, and holidays. Supervisor may perform dispatch function with Public Safety Telecommunicators. Maintain familiarity with the Law Enforcement Call Guides, Fire/EMS Call Guides, Standard Operating Procedures,and other appropriate manuals that provide thorough knowledge of the Dispatch Center operations and procedures. Maintain a thorough working knowledge of all other public safety communications systems used at the dispatch console and throughout the Dispatch Center (including but not limited to the console call repeaters, video cameras, alarms, warning lights, sirens, paging and radio control back-up equipment). Deal with sensitive information in a discreet and professional manner by maintaining confidentiality. Troubleshoot and resolve minor computer hardware and/or software malfunctions. Monitor law enforcement building security. Test fire alarm signaling equipment, radio equipment, and various other electronic and telephone equipment. Knowledgeable of all other available support agencies, services, and all other miscellaneous information as a contact resource to the public. Knowledgeable of mutual aid agreements and other miscellaneous department/agency information for dispatching fire and emergency responders in the City of Beverly and Essex County. Knowledgeable of all other records search databases available in the dispatch center (including but not limited to public utilities database, law enforcement records, etc.) Attends special and periodic training programs and meetings on a continuing basis as required by the Dispatch Center management. Knowledge of the back-up dispatch location, set-up of equipment, and general operations. May be assigned to specific duties, including but not limited to, Communications Training Officer. Administering the District 5 Control Point Mutual Aid Radio Coordination Program. Responding to the scene of major incidents to coordinate communications between the scene and headquarters. Provide Emergency Medical Dispatch services and instructions. Qualifications Must possess a high school diploma or equivalent. One year Public Safety Dispatch experience preferred. Must obtain Emergency Medical Dispatch, CPR, NG911, APCO Public Safety Telecommunicator, Fire Services and Criminal Justice Information Certifications within the first 6 months of employment. Must be able and willing to work all shifts (including nights, weekends and holidays). Must be available to work extended shifts and be subject to emergency callouts. Effective listening and communication skills, as well as patience, and common sense. Ability to make sound decisions under stress. Ability to prioritize tasks and perform multiple tasks simultaneously. Be proficient in the use of communications equipment. Ability to work as a member of the Emergency Dispatch Team, yet also work independently while performing job duties. Must be willing to submit and pass a thorough background check, to include drug screen and finger printing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have normal vision and ability to hear and speak. The employee is regularly required to sit for long periods of time. The employee frequently is required to stand and walk. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, and is occasionally required to reach with hands and arms, climb or balance or stoop. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud. Potentially fast-paced, high activity. Salary Starting at $28.25 per hour Posted July 1, 2026 4:00 PM Closing Open Until Filled #J-18808-Ljbffr Beverly