Ambassador

Job Description

Job Description

In Bethesda, the starting hourly base pay rate for Team Jeni’s Ambassadors is $17.65/hour with the opportunity to earn an average of $27.32 per hour!* Ambassadors are also eligible for overtime, holiday premium pay (if applicable). 

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Bethesda team. 

At Jeni’s, we’re devoted to making better ice creams and bringing people together.  Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Ambassadors are our part-time, front-line crew members.  They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. 

As an Ambassador, you will: 

• Serve the ice cream Time magazine calls “the best in America” 

• Gain valuable real-world business and entrepreneurship experience 

• Work in an environment oriented around serving each other and making people’s day

• Have opportunities for growth within a growing company 

• Receive competitive compensation 

Qualities of an Ice Cream Ambassador (also known as a scoop shop employee): 

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment 

• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

• Available to work weekends, late nights (past 11 p.m.) 

• Provide consistent, world-class service to every single customer 

• Reliable, on time, and ready to hustle for every shift

• Committed to the well-being of their shop team, their community, and the environment around them

Jeni’s Ambassadors in Maryland are eligible for the following:

• Paid sick leave, accrued based on hours worked and available for use after 90 days of employment

• 4% match on 401k contributions after 3 months of employment 

• One-month paid sabbatical after 3 years of continuous employment

• 8 hours of paid Volunteer Time Off annually

• 50% discount at Jeni’s Scoop Shops and online and one free serving per shift

About Jeni’s Splendid Ice Creams: 

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. 

Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form. 

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.