Implementation Specialist

Duration: Contract (3 Months)

Pay Range: $20–$25/hour W2

Role Overview

We are seeking a detail-oriented and highly organized Implementation Specialist to support small to mid-market client implementations. This role focuses on managing clients with simple to moderate plan setups and provides the opportunity to work in a project-driven environment beyond traditional support functions.

This position is ideal for early-career professionals or recent graduates looking to gain experience in client onboarding, project coordination, and cross-functional collaboration.

Key Responsibilities

• Lead and coordinate client implementations from kickoff to completion, ensuring milestones are met on time.
• Serve as the primary point of contact for clients throughout the implementation process.
• Collaborate with internal teams to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to management.
• Conduct virtual meetings to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and maintain updates in project tracking tools.
• Ensure compliance with internal standards and procedures throughout the implementation lifecycle.
• Complete seamless transitions to ongoing account management teams upon implementation completion.
• Contribute to process improvement initiatives to enhance client onboarding.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in client operations, customer support, or client implementations.
• Strong written and verbal communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook); intermediate to advanced Excel skills preferred.
• Experience with SAP, CRM, or project tracking tools is a plus.
• Strong organizational skills, attention to detail, and problem-solving ability.
• Quick learner, able to adopt new processes efficiently.
• Comfortable working remotely and autonomously when required.
• Able to multi-task and prioritize effectively in a high-volume environment.
• Familiarity with cloud-based applications and data entry tasks.
• Ability to clearly articulate findings, issues, or concerns requiring resolution.

Benefits that Russell Tobin offers

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.